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Extended Stay America - Chicago - Vernon Hills - Lincolnshire
- Hotels
- Vernon Hills, IL
About this business
Location details
675 Woodlands Pkwy., Vernon Hills, IL, 60061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We waited for five minutes at the door before a hotel staff member came to the lobby to let us in. We were calling from a house phone just outside the locked sliding door. The bed was uncomfortable as were the pillows. There was no breakfast of any kind which I've never experienced at an extended stay...
Business response:
We cannot apologize enough for the lack of attentive service you described. Our number one priority is excellent service and what you mentioned in your review does not meet that standard. Your comments will be shared with our team to prevent such mistakes in the future. Please consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
No room cleaning everyday No staff at the front desk ALL TIMES - you have to call "0" to talk to them The room are very humid The sheets and blankets are probably the cheapest and doesn't smell good
Business response:
We cannot apologize enough for your experience when staying at our hotel. Your comments have prompted our management team to redouble training efforts so we can be sure to meet the standards you should always expect from us every single stay. We are all committed to making sure we don't repeat what you experienced. We hope you will give us an opportunity to make this up to you on a future stay. Sincerely, General Manager
Not for me! Let's blast back to the seventies! All of green and gold colors and I think the bedspread was that old!
Business response:
Grace, please accept our sincerest apologies for not living up to your expectations which led to a disappointing stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression, but we are extremely sorry we failed in doing so while you were here. Please consider choosing us again so we can make a favorable impression of our hotel. Sincerely, General Manager
Not impressed. Quick check in led to unpleasant stay. The room had a strange oder of fry oil and cigarette butts. Couldn't pin point where the oder was coming from, but my guess would be the ventilation ducts. The bed was horribly uncomfortable and I didn't get much sleep. Leaving some packaged granola bars and muffins with cheap coffee should not be considered a "breakfast on the go".
Business response:
James, we were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Your concerns are been shared with the respective teams in an effort to improve our facilities and services moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, General Manager
Do not recommend They 1st sent me to a room some one was already in. Then they gave me a different room with no dishes which isn't helpful for an extended stay. I called and asked for more hangers and they said only give you 4 hangers per room, seriously and "extended stay" which means you are going to be there for a while. I was not happy with that place and do not recommend it no matter how close to my office it is. I will not be staying there again.
The bathroom was dirty, a luffa from a previous guest was still in the shower, one of the beds had a few long hairs on the sheets when we pulled back the covers and the mattresses were a bit broken down. On the good side, the staff was fast friendly and efficient.
Noisy Our room was right over the reception desk and the door was slammed throughout the night. We didn't get any sleep.
Business response:
The staff and I read your comments about your stay with us. Please accept our apologies your weren't able to get any sleep due to loud noises. We will work on making sure other guests are being more cognizant so others can rest. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Over priced and chipped I've stayed in other hotels near by for half the price and have been 100 times way better than this one. My room had a kitchen but no coffee maker or bottle water. The cable was crappie there was a lot of static. I feel like I over paid so much for such a cruddy room. I do feel chipped, the room was clean but very small, blankets scratching and not warm. Will not be returning in the future ever.
Close to my destination There was not one kitchen utensil in the room. No ice, no coffee maker, no water.....nothing! Their website says "fully equipped kitchen". Really? When I made the reservation I asked about a continental breakfast and they said they do have it. They have coffee and muffins only.
Frequently asked questions about Extended Stay America - Chicago - Vernon Hills - Lincolnshire
How is Extended Stay America - Chicago - Vernon Hills - Lincolnshire rated?
Extended Stay America - Chicago - Vernon Hills - Lincolnshire has a 3.7 star rating with 715 reviews.
When is Extended Stay America - Chicago - Vernon Hills - Lincolnshire open?
Extended Stay America - Chicago - Vernon Hills - Lincolnshire is open now. It will close tomorrow at 12:00 a.m.