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Extended Stay America - Chicago - Vernon Hills - Lincolnshire
- Hotels
- Vernon Hills, IL
About this business
Location details
675 Woodlands Pkwy., Vernon Hills, IL, 60061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very poor service for the price
Business response:
David, thank you for being our guest. We apologize and are disappointed to read our hotel’s service didn’t meet the value you were hoping for. Please know we conduct competitive pricing analyses several times and our pricing is in line with other hotels in our vicinity. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
The worst hotel I have ever stayed in There is no daily cleaning; the breakfast (if that's what you call it) is horrible; the hotel is dark and dingy; and the staff is very unfriendly
Business response:
Sheri, we apologize our facilities and services were not up to your expectations and the inconvenience these caused. We can assure you that what you experienced is not acceptable, and we will be reviewing our guidelines to provide an improved experience for every guest entering our doors. We regret and hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Never again I got to the hotel at 1 am, which was 30 minutes after making the reservation on Hotels.com. Had to wait in the lobby for half an hour while the night audit ran (and night clerk went out for a smoke). Goes to check me in and tells me I am at the wrong hotel. I drag my bags back to the car, enter the address off the confirmation on the app, map tells me I am at the right hotel. Drag the bags back in another 10 minutes and oh here is your reservation. Checking out the next day, no one at the front desk for 15 minut... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the service issues you experienced during your stay. Normally our staff does a terrific job of responding to guests' needs, and we are sorry that this was not the case for you. Additionally, we are sorry for the misunderstanding regarding your charges. We thank you for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Business response:
Kevin, thank you for choosing to stay at our hotel. We are terribly sorry for falling short of your expectations during your visit. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality that we typically deliver. Sincerely, Hotel Management
We waited for five minutes at the door before a hotel staff member came to the lobby to let us in. We were calling from a house phone just outside the locked sliding door. The bed was uncomfortable as were the pillows. There was no breakfast of any kind which I've never experienced at an extended stay...
Business response:
We cannot apologize enough for the lack of attentive service you described. Our number one priority is excellent service and what you mentioned in your review does not meet that standard. Your comments will be shared with our team to prevent such mistakes in the future. Please consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
No room cleaning everyday No staff at the front desk ALL TIMES - you have to call "0" to talk to them The room are very humid The sheets and blankets are probably the cheapest and doesn't smell good
Business response:
We cannot apologize enough for your experience when staying at our hotel. Your comments have prompted our management team to redouble training efforts so we can be sure to meet the standards you should always expect from us every single stay. We are all committed to making sure we don't repeat what you experienced. We hope you will give us an opportunity to make this up to you on a future stay. Sincerely, General Manager
Not for me! Let's blast back to the seventies! All of green and gold colors and I think the bedspread was that old!
Business response:
Grace, please accept our sincerest apologies for not living up to your expectations which led to a disappointing stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression, but we are extremely sorry we failed in doing so while you were here. Please consider choosing us again so we can make a favorable impression of our hotel. Sincerely, General Manager
Not impressed. Quick check in led to unpleasant stay. The room had a strange oder of fry oil and cigarette butts. Couldn't pin point where the oder was coming from, but my guess would be the ventilation ducts. The bed was horribly uncomfortable and I didn't get much sleep. Leaving some packaged granola bars and muffins with cheap coffee should not be considered a "breakfast on the go".
Business response:
James, we were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Your concerns are been shared with the respective teams in an effort to improve our facilities and services moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, General Manager
Do not recommend They 1st sent me to a room some one was already in. Then they gave me a different room with no dishes which isn't helpful for an extended stay. I called and asked for more hangers and they said only give you 4 hangers per room, seriously and "extended stay" which means you are going to be there for a while. I was not happy with that place and do not recommend it no matter how close to my office it is. I will not be staying there again.
Frequently asked questions about Extended Stay America - Chicago - Vernon Hills - Lincolnshire
How is Extended Stay America - Chicago - Vernon Hills - Lincolnshire rated?
Extended Stay America - Chicago - Vernon Hills - Lincolnshire has a 3.7 star rating with 729 reviews.
When is Extended Stay America - Chicago - Vernon Hills - Lincolnshire open?
Extended Stay America - Chicago - Vernon Hills - Lincolnshire is open now. It will close tomorrow at 12:00 a.m.