Extended Stay America - Chicago - Vernon Hills - Lincolnshire

Business response:

Dear Cynthia, Thank you for your thoughtful review. We appreciate you choosing Extended Stay America while in the area. Our goal is to provide every guest with an exceptional stay. It is observations like yours that give us the valuable information we need to serve our guests better, and we thank you for sharing them. We look forward to your return!Sincerely,Hotel Management 

Business response:

Dear Terron, Thank you for taking the time to share your experience with us. We are delighted to hear that your check-in process was smooth and that you found our staff friendly. Our team takes pride in providing excellent service to our guests, and your feedback is greatly appreciated. We look forward to welcoming you back on your next visit and hope to continue exceeding your expectations. Safe travels!SincerelyHotel Management 

Business response:

Dear jim, Thank you for taking the time to review your recent stay at Extended Stay America. We apologize for any inconvenience caused by the absence of pots, pans, and utensils in your room's kitchen. We strive to provide a fully equipped kitchen for our guests, and we fell short of this aspect during your stay. Your feedback is valuable to us, and we will review and address the availability of kitchen supplies to ensure a more satisfying experience for our guests in the future. We appreciate your understanding and hope you... read more