Extended Stay America - Chicago - Vernon Hills - Lincolnshire

Business response:

Dear Kathleen, Thank you for evaluating your experience. We are glad you had a pleasant stay overall. Please accept our apologies for the inconvenience you experienced due to our staff not being responsive to your needs. We have shared your comments with our team so we can take the appropriate action moving forward. Thank you again for your sincere feedback. We hope to have the opportunity to welcome you back soon.Sincerely,Hotel Management 

Business response:

Dear vedantham, Thank you for staying with us and posting your excellent review. Our team strives to deliver a homelike stay with seamless service and accommodations at a very affordable price. Therefore, we are genuinely pleased that you enjoyed our exceptionally clean hotel. We will share your generous comments to recognize our housekeeping team for a well-done job. It was a pleasure hosting you, and we look forward to welcoming you back to Extended Stay America.Sincerely, Hotel Management 

Business response:

Felipe, thank you for sharing your experience with fellow travelers. We are glad you were pleased with our well-kept accommodations. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associates for the great work they do. Thank you for taking time out of your day to recognize our efforts. We hope you choose Extended Stay America any time your travels bring you back this way. Sincerely, Hotel Management 

Business response:

Thank you for sharing your experience with us! We are so pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our convenient location, friendly staff and comfortable suites. We will share your compliments with Lauren. We look forward to welcoming you back soon! Sincerely, Hotel Management