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Extended Stay America - Chicago - Vernon Hills - Lincolnshire
- Hotels
- Vernon Hills, IL
About this business
Location details
675 Woodlands Pkwy., Vernon Hills, IL, 60061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay is nice, but you don't get daily room service.
Business response:
Bharat, thank you for posting a review of your stay. We're glad to know overall you had a pleasant time while you were here, but we're sorry for the inconvenience you had due to our housekeeping policy. Kindly note, being an extended stay hotel, we clean room weekly to maintain the privacy of our guests, but this service is always available on request for a minimal fee. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Location was excellent and the room was spacious and clean. However, there was no housekeeping the whole week; we had to ask for even extra toilet paper; and the shower rod had a dip in it so that our shower curtains kept sliding into the middle.
Business response:
Thank you for choosing to stay at Extended Stay America. We are glad to know you enjoyed the spaciousness and cleanliness of your room and that you loved our ideal location. However, we regret you were unaware of our housekeeping policy. Please know, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Thank you once more, and we hope to have the opportunity to... read more
Only issue was my room had a funny smell but other then that it was perfect
Business response:
Deja, it was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. On behalf of everyone here, we invite you to revisit us on your next trip to the area. Sincerely, Hotel Management
Nice place. Everything was perfect except the breakfast. It was instant oatmeal, granola bars and tiny muffins.
Business response:
Tracy, thank you for staying at Extended Stay America. We are glad you had a nice time with us, but we regret not meeting your expectations with our breakfast offerings. Your concern will be shared with our brand leaders to determine new breakfast choices. Thanks again, and we hope to welcome you back in the future. Sincerely, Hotel Management
The Location was very nice, the room was clean and ready, the staff was nice, detailed, and friendly. The Grab n'go breakfast was misleading and should not event be mentioned, coffee and mini muffins, limited options nearby but that's not their fault, 24=hour gym across the street, that was awesome
Business response:
Thank you for taking the time to review your stay at Extended Stay America. We're delighted to know you were pleased with your well-kept room and that the service provided by our associates met all your expectations. However, we're sorry our grab-and-go breakfast was not to your liking. We have made a note of your feedback as we plan any changes to our selections. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Vernon Hills - Lincolnshire
How is Extended Stay America - Chicago - Vernon Hills - Lincolnshire rated?
Extended Stay America - Chicago - Vernon Hills - Lincolnshire has a 4.3 star rating with 476 reviews.
When is Extended Stay America - Chicago - Vernon Hills - Lincolnshire open?
Extended Stay America - Chicago - Vernon Hills - Lincolnshire is open now. It will close tomorrow at 12:00 a.m.