Extended Stay America - Chicago - Woodfield Mall

Business response:

Dear Ashish, Thank you for sharing your experience. It's unfortunate that the room's atmosphere didn't meet your expectations. We take such concerns seriously and will look into the matter to ensure everything is fresh and well-maintained for future stays. We strive to provide a comfortable environment, and we appreciate your input, which helps us improve.Sincerely,Hotel Management 

Business response:

Dear subhiksha, Thank you for your feedback. We understand the importance of maintaining a clean environment for our guests and appreciate your comments. We are committed to ensuring that all areas of the property meet high standards of cleanliness. Your input will help us in our ongoing efforts to improve and provide a more enjoyable experience. Thank you for bringing this to our attention.Sincerely,Hotel Management 

Business response:

Dear karla j, Thank you for your wonderful review. We're delighted to hear you enjoyed the area and found our staff to be super nice! We appreciate your kind words and are pleased that our team made a positive impression. We look forward to welcoming you back for another great stay at Extended Stay America. Sincerely,Hotel Management 

Business response:

Dear Carolina, Thank you for your positive feedback! We’re delighted to hear that you had a great stay with us. Your satisfaction is our top priority, and we’re thrilled that our efforts met your expectations. We look forward to welcoming you back to Extended Stay America on your next visit and ensuring another wonderful experience.Sincerely,Hotel Management 

Business response:

Dear Chianna, Thank you for bringing this to our attention. We’re sorry to hear about the issue with gnats in your room. This is certainly not the experience we want for our guests. We will address this with our pest control team to ensure it is resolved promptly. Your feedback is valuable, and we appreciate you letting us know. We hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management 

Business response:

Dear Tiana, Thank you for your feedback. We’re glad to hear that our property served its purpose for your stay. We appreciate your input regarding the appliances and will take it into consideration for future updates. Your satisfaction is important to us, and we strive to improve our facilities continuously. We hope to have the opportunity to provide an even better experience during your next visit.Sincerely,Hotel Management