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Extended Stay America - Chicago - Woodfield Mall
- Hotels
- Schaumburg, IL
About this business
Location details
1200 American Ln., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was okay for a place to crash for the night. They need to update their appliances but it was all right.
Business response:
Dear Tiana, Thank you for your feedback. We’re glad to hear that our property served its purpose for your stay. We appreciate your input regarding the appliances and will take it into consideration for future updates. Your satisfaction is important to us, and we strive to improve our facilities continuously. We hope to have the opportunity to provide an even better experience during your next visit.Sincerely,Hotel Management
Good
Business response:
Dear MASAHIRO, Thank you for your positive feedback. We’re pleased to know you had a good experience. Our team works hard to ensure a pleasant stay for all our guests, and it’s rewarding to see their efforts reflected in your comments. We look forward to welcoming you again.Sincerely,Hotel Management
You get what you pay for When I first arrived at the property I asked about an early check in. The grey haired man was rude about it. Also, when I first got into my hotel room it was food left over in the fridge from a prior visit with another guest.
Business response:
Dear Dominic, Thank you for your comments about your stay with us, and we sincerely apologize for the housekeeping issues you encountered in the room you visited. We regret any oversights in preparing your room. Our goal is to offer each guest a suite that is clean and refreshing. Rest assured, we will address this promptly with our concerned team. Also, we regret the staff was not in a good mood when handling your early check-in request. Please allow us to check out what went wrong and ensure we are able to handle such issu... read more
All kinds of issues I reserved a double bed and when I got there they didn’t have my room and I got bumped to a single for 2 people. Room was clean but the refrigerator was super noisy. Hotel is a bit beat up and they had dogs/pet hair everywhere. Was not a fan.
Business response:
Dear Matthew, Thank you for choosing us. Providing a clean and comfortable hotel experience is always our motto. However, we sincerely apologize for the issues that detracted from your comfort. We regret that our efforts to address these concerns fell short of your expectations. Please know that your feedback is valuable, and we will take steps to ensure a more peaceful environment for all guests in the future. Your remarks are vital and will help us in improving the guest's expectations as we move ahead. We will also addres... read more
Attitude of the GM is excellent, Attitude of the staff is so poor, specially those GM subordinate
Great Service. Decent and Clean room
Business response:
Dear Sam, Thank you for your feedback! We're glad you enjoyed your stay at Extended Stay America and appreciated the service. It's wonderful to hear that the room met your expectations for cleanliness and comfort. We look forward to welcoming you back for another positive experience.Sincerely,Hotel Management
Being close to different restaurants and shopping centers
Frequently asked questions about Extended Stay America - Chicago - Woodfield Mall
How is Extended Stay America - Chicago - Woodfield Mall rated?
Extended Stay America - Chicago - Woodfield Mall has a 3.4 star rating with 1,548 reviews.
When is Extended Stay America - Chicago - Woodfield Mall open?
Extended Stay America - Chicago - Woodfield Mall is open now. It will close tomorrow at 12:00 a.m.