Extended Stay America - Chicago - Woodfield Mall

Business response:

Dear Eric, Thank you for visiting our hotel and taking the time to post your review. We hope you enjoyed a pleasant stay despite the concern regarding our kitchen amenities. We continually strive to improve our services and accommodations, and we thank you for the constructive feedback. To ensure their cleanliness, we keep kitchenware at the front desk, and our team delivers them to your suite upon request. However, we apologize if we missed informing you about this, and we will instruct our front desk to be more diligent in... read more

Business response:

Dear Gina, Thank you for choosing Extended Stay America for your time in Chicago. We aim to provide seamless service and exceptional accommodation for our guests. Therefore, we are genuinely pleased that you enjoyed our clean suites. Moreover, we have noted your observations and will share your concerns with our brand leaders to ensure we deliver the outstanding experience our guests should always expect when staying with us. We appreciate your valuable feedback, as it always helps us improve our hotel. It was a pleasure hav... read more

Business response:

Dear Eric, Thank you for being our guest and informing us about the smoke issues you encountered. Our hotel policy prohibits smoking in certain areas of the property, so we appreciate you letting us know so we can address it appropriately. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We hope we have a future opportunity to restore your confidence in our hotel.Sincerely,Hotel Management