Extended Stay America - Chicago - Woodfield Mall

Business response:

Dear Phil, Thank you for your feedback regarding your recent stay. We sincerely apologize for the issues you encountered with the shower curtain rod, tub, and handrail. Your concerns are important to us, and we are actively reviewing your comments to prioritize necessary updates and repairs. We appreciate your input as it helps us enhance our facilities for all guests. Thank you for bringing these matters to our attention, and we hope to provide you with a more satisfactory experience during your next visit.Sincerely,Hotel M... read more

Business response:

Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the delays you experienced during check-in and for the cleanliness of your room upon arrival. This is not the standard of service we aim to provide, and your concerns have been noted for immediate review. We understand how frustrating this can be and appreciate your patience during your stay. Our team is committed to improving our services to ensure a more efficient and pleasant experience for all our guests. We hope to have the opportunity to welcom... read more

Business response:

Dear Rahat, Thank you for your feedback. We’re pleased to hear that you found our property to be a good value. We sincerely apologize for the frustrations you encountered during your stay. We take such matters seriously to ensure all our guests enjoy a comfortable experience. Your feedback is invaluable and helps us identify areas needing attention. Rest assured, we are working diligently to resolve this, and we hope to provide you with the outstanding experience we’re known for during your next visit. We look forward to wel... read more

Business response:

Dear Rahat,Thank you for staying with us and for sharing your comments. We're glad you enjoyed our convenient location near the mall, freeways, and restaurants. We appreciate your feedback regarding the insects and are committed to addressing this for a more comfortable stay. We hope to welcome you back to Extended Stay America soon!Sincerely,Hotel Management 

Business response:

Dear Karlea, Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Sincerely,Hotel Management