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Extended Stay America - Chicago - Woodfield Mall
- Hotels
- Schaumburg, IL
About this business
Extended Stay America Hotel Chicago - Woodfield Mall is located at 1200 American Ln, Schaumburg, IL. This business specializes in Hotels & Motels and Other Lodging.
Location details
1200 American Ln., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Tia was wonderful and even though some other guests yelled at her she maintained herself and treated them with respect.
Business response:
Cherrie, thank you for sharing a wonderful review of your visit to Extended Stay America. Our goal is to make your stay as comfortable as possible and to assist you with whatever you need, so it's nice to know our team accomplished this during your visit. We especially appreciate your nice comments recognizing the service provided by Tia, and we'll be sure to share your compliments with her. Thanks again, and we hope you will plan on staying with us again in the future. Sincerely, Hotel Management
The bed in my room was in horrible shape, there was a dent in the bed which caused my wife's back to hurt. The door to the bathroom the handle was broken. The fridge was not working properly and had dents and rust all over.Complained to front desk but was no room to transfer to, also manager promised a credit for the issues.
Business response:
Ervis, thank you for evaluating your stay at our hotel. Please accept our apologies for the maintenance issues you encountered during your visit with us. We take such concerns seriously, and we will share your comments with appropriate individuals as we strive to enhance our guest experience. We also regret your disappointment with our beds and the inconvenience caused. We are grateful for your patience, and we hope you will consider a return visit so that we can make it up to you. Sincerely, Hotel Management
Great
Business response:
Fernando, thank you for choosing Extended Stay America. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon. Sincerely, Hotel Management
Room was dirty. Hallway looked like it hadn’t been swept in a month. The room had left over candy on the tv stand. The fridge was gross. The carpet felt sticky. Was very disappointed
Business response:
Crystal, thank you for taking the time to leave a review. Our guests’ comfort is always our top priority, so we apologize that we did not appropriately service your room. We have shared your comments with our housekeeping team to take measures and be more diligent in their efforts going forward. We are grateful for your feedback and hope you will give us another opportunity to show you our commitment to flawless accommodations. Sincerely, Hotel Management
good
Booked a king suite a week in advance get there and was told it was not available. Had to take a queen suite and was not offered any discount. Hotel has a pretty bad smell especially the room I was given.
Business response:
Thank you for sharing your feedback. We apologize that the room type you requested was not available, and we regret any frustration and inconvenience this caused. We are also sorry for the unpleasant smell you encountered. We appreciate you bringing this to our attention and hope you will give us another opportunity the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Woodfield Mall
How is Extended Stay America - Chicago - Woodfield Mall rated?
Extended Stay America - Chicago - Woodfield Mall has a 4.2 star rating with 869 reviews.
When is Extended Stay America - Chicago - Woodfield Mall open?
Extended Stay America - Chicago - Woodfield Mall is open now. It will close tomorrow at 12:00 a.m.