This profile has been claimed by the business owner or representative.
Extended Stay America - Chicago - Woodfield Mall
- Hotels
- Schaumburg, IL
About this business
Extended Stay America Hotel Chicago - Woodfield Mall is located at 1200 American Ln, Schaumburg, IL. This business specializes in Hotels & Motels and Other Lodging.
Location details
1200 American Ln., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The front desk was very nice and helpful and our room was spacious and clean. I would definitely stay at that location again.
Business response:
Sandy, thanks for choosing to stay with us at Extended Stay America. We are delighted to know you liked your comfortable room and that you especially appreciated our excellent staff members. We look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Kasha, Jorge, Becky, Frank are all excellent and I look forward to seeing them every Monday evening. Their friend Luke McLaren.
Business response:
It was a pleasure having you as our guest at Extended Stay America. We are delighted to read you were treated exceptionally well by our staff. Everyone including Kasha, Jorge, Becky, and Frank from our team have appreciated you for highlighting their efforts. Reviews such as yours mean a lot! Thank you, and we look forward to welcoming you and your family back soon. Sincerely, Hotel Management
Business response:
William, thank you so much for the nice rating regarding your stay at Extended Stay America. We hope you are already planning another trip our way. Sincerely, Hotel Management
It was okay would stay there again There were a few ants in the bathroom that I reported on day 1 of 3. They were taken care of promptly and I never saw any more. Apparently no room attendants from day to day. WiFi was only usable if you paid the extra fee to upgrade. Definitely located in a safe area of town. Would stay there again.
Business response:
Thank you for your review. We are happy to know you were pleased with our location and had a comfortable time with us. However, we are sorry for not meeting some of your expectations. We look forward to making your next trip a flawless one. Sincerely, Hotel Management
Business response:
We appreciate your rating and are happy you liked various aspects of your stay, but sorry, we weren't at our best. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
The room was not clean, something was sprayed on the fridge and around the bathroom door and it had not been cleaned up. The smoke alarm chirped the entire time I was there, making it hard to sleep at nice. I had no confidence that the room had been thoroughly cleaned or even checked prior to it being rented to a guest. I ended my stay after the first night because of the room condition.
Business response:
Thank you for your review. We are sorry for the problems you encountered in your room and regret the inconvenience it caused. We have shared your concerns with our Maintenance and Housekeeping teams in an effort to improve our performance moving forward. Counting on your kind generosity to accept our apologies, we hope you will consider a return visit. Sincerely, Hotel Management
Business response:
We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Safe & comfortable - could use some updating.
Business response:
Angelique, thank you for your feedback. We are delighted we met your expectations, and you had a pleasant stay. On behalf of everyone here, we look forward to welcoming you back at Extended Stay America for another outstanding experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Woodfield Mall
How is Extended Stay America - Chicago - Woodfield Mall rated?
Extended Stay America - Chicago - Woodfield Mall has a 4.2 star rating with 869 reviews.
When is Extended Stay America - Chicago - Woodfield Mall open?
Extended Stay America - Chicago - Woodfield Mall is open now. It will close tomorrow at 12:00 a.m.