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Extended Stay America - Chicago - Woodfield Mall
- Hotels
- Schaumburg, IL
About this business
Location details
1200 American Ln., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property was clean and well kept but very out dated. They advertised breakfast everyday but in reality it was coffee and energy bars (which I can’t eat due to a nut allergy).
Business response:
Thank you for evaluating your stay. We're glad to know you liked our well-kept hotel, but we're sorry our grab-and-go breakfast was not to your liking. We have made a note of your feedback as we plan any changes to our selections. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
The stay was comfortable
Business response:
Paula, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for an even better experience. Sincerely, Hotel Management
Service was great but the room was a bit disappointing. The toilet was backed up on the first night, the stove looked old and dirty. Not a place I will stay at again.
Business response:
Thank you for being our guest. Although you were impressed with our courteous associates, we are sorry for the issues you had in your room. Your feedback has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Check in was quick and staff helpful. However, I had to request a change of linens upon arrival, as the existing ones were spotty.
Business response:
Thank you for being our guest. Although overall you had a pleasant stay with us and were impressed with our courteous associates, we are sorry for the issue you encountered. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We hope the otherwise positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
Business response:
Jonathan, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
everything ok but the restroom not so clean
Business response:
Thank you for choosing Extended Stay America. We are delighted to know you had a pleasant stay and that you liked all of our offerings. Your feedback regarding the oversight is shared with our housekeeping team. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
Went as expected, nothing was wrong with the room, and what we went for was not far from the hotel
Business response:
Mike, thank you for being our guest. We are happy to know our location was perfect for your needs and that you had an excellent stay with us. On behalf of everyone here at Extended Stay America, we invite you to visit us again soon. Sincerely, Hotel Management
Business response:
Judith, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Woodfield Mall
How is Extended Stay America - Chicago - Woodfield Mall rated?
Extended Stay America - Chicago - Woodfield Mall has a 3.4 star rating with 1,533 reviews.
When is Extended Stay America - Chicago - Woodfield Mall open?
Extended Stay America - Chicago - Woodfield Mall is open now. It will close tomorrow at 12:00 a.m.