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Extended Stay America - Chicago - Woodfield Mall
- Hotels
- Schaumburg, IL
About this business
Location details
1200 American Ln., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
good
ショッピングセンターも近く、非常に便利。少し建物が古い。部屋にキッチンもあり長期滞在も可能
Business response:
Ryuji, thank you for choosing to stay at Extended Stay America. We are delighted to hear you had an enjoyable, comfortable stay and our location was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back! Sincerely, Hotel Management
Good stay- staff was super friendly and awesome but no breakfast as advertised :(
Property could use some remodeling. Carpet is old and stained, the bathroom had old tiles and dirty sink and tub. For this price it could better.
Business response:
Lumi, thank you very much for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Room was dirty. Hallway looked like it hadn’t been swept in a month. The room had left over candy on the tv stand. The fridge was gross. The carpet felt sticky. Was very disappointed
Business response:
Crystal, thank you for taking the time to leave a review. Our guests’ comfort is always our top priority, so we apologize that we did not appropriately service your room. We have shared your comments with our housekeeping team to take measures and be more diligent in their efforts going forward. We are grateful for your feedback and hope you will give us another opportunity to show you our commitment to flawless accommodations. Sincerely, Hotel Management
Booked a king suite a week in advance get there and was told it was not available. Had to take a queen suite and was not offered any discount. Hotel has a pretty bad smell especially the room I was given.
Business response:
Thank you for sharing your feedback. We apologize that the room type you requested was not available, and we regret any frustration and inconvenience this caused. We are also sorry for the unpleasant smell you encountered. We appreciate you bringing this to our attention and hope you will give us another opportunity the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Woodfield Mall
How is Extended Stay America - Chicago - Woodfield Mall rated?
Extended Stay America - Chicago - Woodfield Mall has a 3.4 star rating with 1,695 reviews.
When is Extended Stay America - Chicago - Woodfield Mall open?
Extended Stay America - Chicago - Woodfield Mall is open now. It will close tomorrow at 12:00 a.m.