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Extended Stay America - Chicago - Woodfield Mall
- Hotels
- Schaumburg, IL
About this business
Extended Stay America Hotel Chicago - Woodfield Mall is located at 1200 American Ln, Schaumburg, IL. This business specializes in Hotels & Motels and Other Lodging.
Location details
1200 American Ln., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Karen, thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management
Good, but could have been better Remote for TV was DISGUSTING!! Couldn’t believe it... room was good. Some staff were great. Location is central and really great. Lots of pot heads when we were there, so be ready for a contact high when walking thru the hall or going on the elevator! Not really the hotel’s fault, although I’m sure the front desk person had to have smelled it at one point. I understand why there isn’t much for breakfast since there is a kitchenette in the rooms, but would be nice to have a little more than ... read more
Business response:
Dear James, thank you for sharing both what you loved about your stay like our amazing staff, and what could have been better. We are so sorry for the smokey conditions. We are a non-smoking facility so this should have been addressed while you were in house. We will be more diligent moving forward. Thank you also for your suggestions regarding our grab and go breakfast. We will see what new offerings can be added in the future. Thank you for being our guest and we hope to see you again soon. Travel well. Sincerely, Hotel Ma... read more
The hotel was overbooked and we got downgraded to a single queen and rollaway, but they did comp is a night to make up for it.
Business response:
Anthony, thank you for choosing our hotel. We're sorry for the mix up with your reservations and for not being able to accommodate you in the room of your choice. Your feedback has been discussed with our team, and we’re reviewing our procedures, so this does not happen again. We’re personally following up on your concerns, so we are more consistent in our service delivery. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Alan was rad. Easy check in plus he got me dishes for the kitchen. My only complaint is that it was obvious that nobody cleaned the top of the fridge in a long time.
Business response:
Todd, thank you for choosing Extended Stay America. We are thrilled to read you were impressed with the service of our courteous staff and had a relaxing stay. Special thanks on behalf of Alan for highlighting her efforts. Reviews such as yours mean a lot! Thank you once more, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Business response:
Thank you for your fantastic rating! We're pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management
Front desk employee Matt vas very kind and so helpful! Thank you very much Math .
Business response:
We are delighted you chose Extended Stay America for your visit and we are happy to know our front desk team made your stay memorable. We appreciate the acknowledgment of our hard working staff and we look forward to sharing your compliments with them. We hope you will make us your home whenever you are in town! Sincerely, Hotel Management
Business response:
Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Our Overnight Stay The stay was a good even though we stay overnight. I do feel the breakfast could be a little longer and more of a still down. Breakfast is only til 930 we almost missed by 15 mins lol and you’ll have coffee, muffins and oatmeal. It’s a grab N go . But overall it was a decent stay. Staff was nice and helpful.
Business response:
Roy, thank you for choosing Extended Stay America for an overnight stay. We're glad to you had a pleasant time with us, but we're sorry for the inconvenience you mentioned. We assure you we will look into what does not sound like a typical experience. We want to be sure all of our guests are able to take advantage of our complimentary amenities. We appreciate you bringing this to our attention so we can continue to improve our hotel. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, ... read more
Frequently asked questions about Extended Stay America - Chicago - Woodfield Mall
How is Extended Stay America - Chicago - Woodfield Mall rated?
Extended Stay America - Chicago - Woodfield Mall has a 4.3 star rating with 948 reviews.
When is Extended Stay America - Chicago - Woodfield Mall open?
Extended Stay America - Chicago - Woodfield Mall is open now. It will close tomorrow at 12:00 a.m.