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Extended Stay America - Chicago - Woodfield Mall
- Hotels
- Schaumburg, IL
About this business
Location details
1200 American Ln., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Satisfying Stay The hotel was satisfying for a nice getaway. Would book here again!
Business response:
Thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are delighted you enjoyed your stay at our hotel. We appreciate your feedback and look forward to your next visit. Sincerely, Hotel Management
Hotel was clean but the kitchenette was not the cleanest. Needs some updating. Room had a funky odor, I'm guessing probably from something a former guest cooked. Didn't like the fact that it wasn't stock with dishes and you had to call for them. Also their are no ice machines in the hotel. Found that very strange. They only provide 2 ice trays and they weren't filled, so I had to drink warm soda. Overall for the price it was fine.
Business response:
Thank you for being our guest. Although you were happy with our affordable rates, we are sorry for the cleanliness issue you experienced and that you were unhappy with our kitchenware policy. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Kindly note, we have a full-size refrigerator with ice trays for guests’ convenience in every room, and therefore, we do not have ice machines. On behalf of everyone here, we invite you to revisit us for a better experi... read more
It was an okay stay Toilet clogged just when going pee and when asking for plunger I was told that every floor only has one for the entire floor so I ended up buying one myself and left it behind
Business response:
Devin, thank you for your review. We are glad your stay was satisfying overall. However, we are sorry for the issues in your suite, and for the inconvenience it caused. We are working with our housekeeping department to make sure all procedures are being followed, so this does not happen again. We hope to see you again for a much better experience. Sincerely, Hotel Management
Last minute stay there . It was suitable and good location
Business response:
Thank you for choosing to stay at Extended Stay America during your recent visit. We are delighted to hear you had an enjoyable, comfortable stay and our location was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management
Very clean and comfortable. I will be staying here again also the staff was very courteous
Business response:
Thank you for the great review! We are glad you loved our well-maintained property and courteous service. We strive daily to please our guests, and your feedback tells us we are meeting those goals. The entire team at Extended Stay America look forward to welcoming you the next time you are in the area. Sincerely, Hotel Management
Stay Good area but hotel wasn’t the best. Seemed run down. I wouldn’t stay here again
Business response:
Chad, thank you for your valuable feedback. We are pleased you had an overall comfortable stay while here. We value your feedback and will share it with the appropriate team, as this will helps us to improve going forward. Thank you again, and we hope to have the opportunity to make it up to you in the future. Sincerely, Hotel Management
Room was stale/musty smelling. No remote for TV!
Business response:
Thank you for being our guest. We are sorry for the issues you had in your room and regret the inconvenience it caused. A clean, fresh suite is our top priority, and we will work with our staff to ensure that this was an isolated issue. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Woodfield Mall
How is Extended Stay America - Chicago - Woodfield Mall rated?
Extended Stay America - Chicago - Woodfield Mall has a 3.4 star rating with 1,533 reviews.
When is Extended Stay America - Chicago - Woodfield Mall open?
Extended Stay America - Chicago - Woodfield Mall is open now. It will close tomorrow at 12:00 a.m.