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Extended Stay America - Chicago - Woodfield Mall
- Hotels
- Schaumburg, IL
About this business
Extended Stay America Hotel Chicago - Woodfield Mall is located at 1200 American Ln, Schaumburg, IL. This business specializes in Hotels & Motels and Other Lodging.
Location details
1200 American Ln., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Everyone here In staff is just amazing from front desk to . They all do their part to make you feel comfortable
Business response:
Our entire team here at Extended Stay America would like to thank you for the positive comments about our hotel. We especially appreciate your kind remarks about our staff. We make every effort to provide the level of service you expect and deserve, so it is nice to hear when our efforts are recognized. Our goal is to create a loyal customer who will return at every opportunity. Thank you for your review, and we look forward to hosting you again soon. Sincerely, Hotel Management
Everything was clean, and where it should be. The queen size bed was not a queen size, but I didn't have a tape measure to break out to prove it. Just be aware that if you are used to sharing a queen bed at home, you will be snuggled a little closer.
Business response:
Thank you for the feedback of your stay at Extended Stay America. We know how important it is to stay in a clean and well-maintained suite, so thank you for the comments. However, we are sorry for the disappointment you had with the size of the bed and regret the inconvenience it caused. We hope to serve you better in the future. Sincerely, Hotel Management
Location Location Location I've stayed here three times. I love the location and having the kitchenette is why I return. I find the rooms comfortable. You have pretty much everything within walking distance.
Business response:
Thank you for choosing Extended Stay America for another stay! There is nothing more gratifying than to read that a guest has chosen to visit us again due to our great staff, pleasing ambiance and convenient location. Our goal is to always go above and beyond for every guest and we are proud to know our associates are doing just that. Thank you again for making us your home. Sincerely, Hotel Management
Generally very clean, good staff, great location. Automatic/handicap accessible doors would be good
Business response:
Thank you for sharing your experience with us! We are pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our convenient location, friendly staff, and comfortable suites. Your valuable observations will be shared with the appropriate department. Thank you again, and we look forward to welcoming you back soon! Sincerely, Hotel Management
According to them, Expedia bookings are only honored if they have the availability, so if they overbook, like they did when i was there you are out of luck. I was there with a coworker and they gave us a king bed with a rollaway instead of the two queens we booked months in advance and let us know on the day of arrival- way too late for us to seek other options. Besides that, the room was on the smaller sides of the Extended Stays ive been in. No frills here, but thats no suprise. Lots of dining options in walking distance. ... read more
Business response:
Thank you for your review. We are sorry for the issues with reservation and inconveniences you faced. We will investigate what went wrong in your instance. Although what happened is not typical, we have room to improve, and we assure you we will. Thank you again, and we hope to have the chance to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Woodfield Mall
How is Extended Stay America - Chicago - Woodfield Mall rated?
Extended Stay America - Chicago - Woodfield Mall has a 4.3 star rating with 949 reviews.
When is Extended Stay America - Chicago - Woodfield Mall open?
Extended Stay America - Chicago - Woodfield Mall is open now. It will close tomorrow at 12:00 a.m.