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Extended Stay America - Chicago - Woodfield Mall
- Hotels
- Schaumburg, IL
About this business
Location details
1200 American Ln., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our Overnight Stay The stay was a good even though we stay overnight. I do feel the breakfast could be a little longer and more of a still down. Breakfast is only til 930 we almost missed by 15 mins lol and you’ll have coffee, muffins and oatmeal. It’s a grab N go . But overall it was a decent stay. Staff was nice and helpful.
Business response:
Roy, thank you for choosing Extended Stay America for an overnight stay. We're glad to you had a pleasant time with us, but we're sorry for the inconvenience you mentioned. We assure you we will look into what does not sound like a typical experience. We want to be sure all of our guests are able to take advantage of our complimentary amenities. We appreciate you bringing this to our attention so we can continue to improve our hotel. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, ... read more
Business response:
Hillary, thank you for your fabulous rating and letting us know your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
Not so great Upon entering our room it was extremely cold due to the AC being on and the window being cracked open. Tried to wait until the heater got warmer but took too long. Waited for maintenance to fix it and he took long so we had to complain at the front desk. Was able to get a new room which was warmer but the room had a weird food smell.
Business response:
Aleli, thank you for being our guest and sharing your feedback online. Although you liked certain aspects of your stay, we apologize for your less than stellar stay. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We hope you’ll consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
The staff was exceptional. The condition of the appliances in kitchen was old. The night stand was sticky with drink residue. The beds were hard as a rock and the sheets were rough, not soft with material-balling, they seemed old and not bright white.
Business response:
Debra, thank you for being our guest. We are sorry for the cleanliness issues you encountered and that you found our bed uncomfortable. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. Also, we have asked our housekeeping team to be more diligent going forward. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Nice hotel, close to shops and restaurants. Need to expend hotel staff
Business response:
Thank you for being our guest at Extended Stay America. It’s a pleasure to know you enjoyed our ideal location and had a pleasant stay with us. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Kahayla, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
Property looked run down. Smell in the hallway. Cops showed up my first night. Shady people staying at this location.
Business response:
Thank you for posting a review of your stay. We apologize for the difficulties you encountered while you were here. We agree there are areas within the hotel which are beginning to show their age. Your feedback has been shared with the appropriate individuals in our organization as we start formulating plans for future renovations. We have also discussed your concerns with our housekeeping team, and we're working with them in order to remove the smell from our property. We would like to regain your trust and hope you will gi... read more
Frequently asked questions about Extended Stay America - Chicago - Woodfield Mall
How is Extended Stay America - Chicago - Woodfield Mall rated?
Extended Stay America - Chicago - Woodfield Mall has a 3.4 star rating with 1,533 reviews.
When is Extended Stay America - Chicago - Woodfield Mall open?
Extended Stay America - Chicago - Woodfield Mall is open now. It will close tomorrow at 12:00 a.m.