Extended Stay America - Chicago - Woodfield Mall

Business response:

Luke, thank you for the glowing review of Extended Stay America. We're glad to know our location was convenient for you and that the service provided by our staff met all your expectations. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Hannah, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Chris, we are sorry for the unpleasant stay you had with us and that you were unhappy with our grab-and-go breakfast offerings. Your feedback in regard to the breakfast will be shared with the appropriate individual to improve our future guests’ experiences. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management 

Business response:

Christopher, thanks for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Beth, thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management 

Business response:

We are sorry for the difficulties experienced at our front desk and for the behavior of our one of the employee. We have shared your remarks with our team in effort to prevent anything like this from happening again. We assure you that the scenario you described does not reflect our standards. Thank you for staying with us and for your candid feedback. We hope you will allow us the opportunity to regain your trust. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share about your stay. We are thrilled to know you loved our great location was perfect for your needs and the outstanding service provided byIsabelle. We look forward to welcoming you again the next time you visit our city. Sincerely, Hotel Management 

Business response:

Belinda, thanks for reviewing our hotel. We want all of our guests to enjoy their visit, so we are sorry if any inconveniences were experienced while you were here. We hope you give us another opportunity to provide you with a much better experience. Sincerely, Hotel Management 

Business response:

We appreciate your rating but were disappointed not to have delivered our best. We would like to improve our impression on you and hope you give us a chance to do that in the near future. Sincerely, Hotel Management