Extended Stay America - Chicago - Woodfield Mall

Business response:

Thank you for choosing to stay with us. We apologize for the inconvenience you had due to our hotel policy. Please know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We apologize for if we did not communicate this to you at check-in. We hope you will give us an opportunity to make this up to you on a future stay. Sincerely, Hotel Management 

Business response:

Amanda, thank you for your feedback. We are happy to know you liked our location and that you were impressed with our friendly associates. However, we are sorry we missed meeting your expectations and for the cleanliness issues you had while you were here. Your comments will be discussed with the concerned teams to make sure we are consistent with our service delivery. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management 

Business response:

We appreciate you for taking time to share your review online. It was a pleasure knowing everything went well during your stay and that we could meet your expectations for a perfect stay. Your business is appreciated, and we hope you will come back to Extended Stay America again soon. Sincerely, Hotel Management 

Business response:

Mark, thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thanks for being our guest at Extended Stay America. We are pleased you were overall satisfied with your stay with us. Having said that, I am sorry for not meeting your expectations in regard to our grab-and-go breakfast and have shared your concerns with my food & beverage team for any future improvements. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

It was a pleasure having you as our guest at Extended Stay America. We are delighted to read you were treated exceptionally well by our staff. Everyone from our team has appreciated you for highlighting their efforts. Reviews such as yours mean a lot! Thank you for your recommendation, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thanks for recommending us to future guests. We look forward to hosting you again soon. Sincerely, Hotel Management