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Extended Stay America - Chicago - Woodfield Mall
- Hotels
- Schaumburg, IL
About this business
Location details
1200 American Ln., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great Comfortable and quiet. Just what is needed after a long day
Business response:
Kevin, thank you for being our guest and for your wonderful feedback. Every team member here at Extended Stay America works hard to deliver a great guest experience, so we really appreciate you noticing their efforts. We hope you will visit again the next time you are in the area. Sincerely, Hotel Management
Ok for a night Pros -Location-close to shopping & restaurants -Friendly staff Cons -Rooms need enhancements -Smoking room smelled like a dirty ashtray. Better attempt needs to be made to clean the air -Smoke detector was hanging from the ceiling. I was asked if it worked when I put staff on notice. How can I figure this out? -Water had black stuff come out when first turned on -Beds not comfortable. Need new mattresses
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Great hotel Had lot fun can't wait to come back.:) friendly workers will come back soon
Business response:
Thank you for taking time to review your stay at Extended Stay America. We especially want to thank you for acknowledging our professional, friendly staff. Our goal is to provide a great experience for all of our guests. We appreciate your business and look forward to your next visit. Sincerely, Hotel Management
Business response:
We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Business response:
Isaac, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect stay. Please give us a chance to provide you a much better stay in the near future. Sincerely, Hotel Management
Unbeatable Value This is not my first stay with this hotel and it certainly won't be my last. The Extended Stay in Schaumburg offers the most competitive rates in the Chicagoland area. I go to a convention in the area each year and this is always my go-to hotel. This year I didn't think I was going to be able to attend but plans changed last minute and, the day of, I was still able to get a room with the hotel at the lowest price in town.
Business response:
Thanks for the awesome feedback. Nothing is more important than your satisfaction, so we are delighted to know how much impressed you were with the great value we offer. Thanks once more for your business to Extended Stay America, and we look forward to having you as our guest again in the near future. Sincerely, Hotel Management
Business response:
Zoraida, we appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
Short stay for Son's Graduation Comfortable, clean, quiet, nice views and close to my events, many food and shoping choices, friendley and helpfull staff.
Business response:
Thank you for choosing to stay at Extended Stay America while here for your son’s graduation. We are delighted to read you had a wonderful time here and found our location perfect for your needs. We appreciate you sharing your nice comments and look forward to welcoming you back soon. Sincerely, Hotel Management
Wrong size bed floor dirty toilet seat falling off
Business response:
Thank you for being our guest. Wee apologize for all the issues you experienced here and regret the inconvenience it caused. Your feedback will be shared with the appropriate individuals within our organization in an effort to improve our service and facilities moving forward. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Woodfield Mall
How is Extended Stay America - Chicago - Woodfield Mall rated?
Extended Stay America - Chicago - Woodfield Mall has a 3.4 star rating with 1,535 reviews.
When is Extended Stay America - Chicago - Woodfield Mall open?
Extended Stay America - Chicago - Woodfield Mall is open now. It will close tomorrow at 12:00 a.m.