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Extended Stay America - Chicago - Woodfield Mall
- Hotels
- Schaumburg, IL
About this business
Extended Stay America Hotel Chicago - Woodfield Mall is located at 1200 American Ln, Schaumburg, IL. This business specializes in Hotels & Motels and Other Lodging.
Location details
1200 American Ln., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worked fine for me! Overall, my stay was very good and a great value for the money. The grab-n-go breakfast was easy; I prefer not having daily housekeeping (saves on water, and I can spread my stuff out knowing it will be exactly as I left it); all in-room kitchen or coffee goodies were available as needed. The hotel is looking a little old and could use a refresher, but the bed was comfy and the shower was hot with great pressure, so life was good. Maybe wipe down the Do Not Disturb sign once in a while. It was sticky.
Business response:
Victoria, thank you for letting us know about your visit at Extended Stay America - Chicago - Woodfield Mall. We are glad to learn you not only enjoyed your room along with its amenities but also found us to be a good value. Your feedback is of utmost value to us as it will help us to improve. We appreciate you being our guest and hope to be your hotel of choice every time you visit our area. Sincerely, General Manager
Okay stay It was loud and I was woken up several times. The room wasn't bad but could have been better.
Business response:
Thank you for reviewing your stay. Although you had an overall pleasant visit, we are sorry for the noise issue you experienced and regret the inconvenience it caused. Our front desk is available to resolve issues such as this, and I'm sorry we were not aware of the problem you had as we would have been happy to try and resolve the issue or move you to another room. Thanks once more for allowing us to be of service, and we hope you will return as we would love to provide you with a better experience and a good night's rest! ... read more
Business response:
Thank you for choosing to stay with us. It is nice to know your overall vist was good, but we apologize if you experienced any inconvenience while here. We appreciate your business and hope you will come back to see us again, so we can provide you with a much more satisfying experience. Sincerely, General Manager
Okay hotel Very nice not the cleanest but acceptable
Business response:
Laura, thank you for the feedback about your stay at our hotel. We are glad your overall experience was enjoyable and that you were satisfied with all that we have to offer. We hope you give us another chance to serve you better in the future. Sincerely, General Manager
Business response:
Roseline, thank you for being our guest at Extended Stay America - Chicago - Woodfield Mall. Our goal is to make your stay as comfortable as possible and to assist you in any way, so we are glad we accomplished this while you were here. We appreciate your kind rating. Please come back and see us again soon. Sincerely, General Manager
The Staff was very helpful. The rooms were nice . I would recommend this property to friends.
Business response:
Gina, thank you for taking the time to write a review about your exceptional stay at Extended Stay America - Chicago - Woodfield Mall. We are thrilled to read that you loved our helpful associates and your clean room. We appreciate you recommending us online and hope to have you back with us soon. Sincerely, General Manager
Average place. Average. Did not use any guest services.
Business response:
Thank you for taking the time to share your rating. We are glad you had a pleasant stay overall, but apologize if we missed meeting all your expectations. We hope to see you again in the future. Sincerely, General Manager
Hospitality- lobby Air conditioning in the lobby is not adequate.
Business response:
Mahendra, thank you for choosing Extended Stay America - Chicago - Woodfield Mall, and we are pleased you enjoyed your time with us. We also appreciate your observation and have taken a note of it. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
needs renovation and updating! old, worn, and PLEASE update bedding! Mattress itself was ok, though
Business response:
Thank you for including us in your travel plans. It’s nice to know you liked our convenient location, but we're sorry our hotel did not meet your expectations. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area. It was good to have you here, and we hope you will give us another chance to provide you with a much better experience. Sincerely, General M... read more
Frequently asked questions about Extended Stay America - Chicago - Woodfield Mall
How is Extended Stay America - Chicago - Woodfield Mall rated?
Extended Stay America - Chicago - Woodfield Mall has a 4.3 star rating with 928 reviews.
When is Extended Stay America - Chicago - Woodfield Mall open?
Extended Stay America - Chicago - Woodfield Mall is open now. It will close tomorrow at 12:00 a.m.