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Extended Stay America - Chicago - Woodfield Mall
- Hotels
- Schaumburg, IL
About this business
Location details
1200 American Ln., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Uncomfortable, but great Our AC broke at home, so we decided to stay at the hotel one night. The AC was great, as was the service, but the bed had to have been the least comfortable bed I’ve ever slept on (or barely slept on, because I didn’t get much sleep on it), not all the ligjts worked, & the pillows were hard. However, the price was lower on Orbitz, which was nice, and the dog fee was low. So it was OK, bit won’t be high on our choice hotels in the future.
Business response:
Andy, thanks for being our guest and sharing your review. Although you had an overall pleasant stay, we are sorry you couldn’t experience a good night’s sleep due to the bedding issue. We hope you’ll choose us again so we can deliver you a better experience. Sincerely, Hotel Management
There was mold on ceiling above shower. Beds could be more comfy if you had to extend your stay. Breakfast not the best
Business response:
Jose, thank you for being our guest at Extended Stay America. We are happy to know you had a comfortable stay and that we met some of your expectations. We value your observation and have taken a note of it. It was a pleasure hosting you and we hope to welcome you back soon when in the area. Sincerely, Hotel Management
Beware of fleas! Had flea bites on my leg! No BBQ grills or seats outside, Close to malls and restaurants.
Business response:
Thank you for sharing your review online. Although you liked certain offerings of our hotel and our location, we apologize for the cleanliness issue you had in your room. We have checklists in place to inspect every suite after it has been serviced. We are working with our housekeeping and pest control teams to reiterate the importance of our daily checklists to ensure this isn't repeated. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincere... read more
Nice good place to stay n price also reasonable, I like it
Business response:
Thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and review like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased to know that you overall had a good stay. Thanks for choosing us, and we hope to see you again on your next visit to our area. Sincerely, Hotel Management
The front desk was very nice and helpful and our room was spacious and clean. I would definitely stay at that location again.
Business response:
Sandy, thanks for choosing to stay with us at Extended Stay America. We are delighted to know you liked your comfortable room and that you especially appreciated our excellent staff members. We look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Kasha, Jorge, Becky, Frank are all excellent and I look forward to seeing them every Monday evening. Their friend Luke McLaren.
Business response:
It was a pleasure having you as our guest at Extended Stay America. We are delighted to read you were treated exceptionally well by our staff. Everyone including Kasha, Jorge, Becky, and Frank from our team have appreciated you for highlighting their efforts. Reviews such as yours mean a lot! Thank you, and we look forward to welcoming you and your family back soon. Sincerely, Hotel Management
Business response:
William, thank you so much for the nice rating regarding your stay at Extended Stay America. We hope you are already planning another trip our way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Woodfield Mall
How is Extended Stay America - Chicago - Woodfield Mall rated?
Extended Stay America - Chicago - Woodfield Mall has a 3.4 star rating with 1,535 reviews.
When is Extended Stay America - Chicago - Woodfield Mall open?
Extended Stay America - Chicago - Woodfield Mall is open now. It will close tomorrow at 12:00 a.m.