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Extended Stay America - Chicago - Woodfield Mall
- Hotels
- Schaumburg, IL
About this business
Extended Stay America Hotel Chicago - Woodfield Mall is located at 1200 American Ln, Schaumburg, IL. This business specializes in Hotels & Motels and Other Lodging.
Location details
1200 American Ln., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The key card Key card was really not good I have go front desk to refresh key card almost everyday it will not open the door after I went out to tour then back night key card will not unlock door have go front desk
Business response:
Thank you for choosing to stay at our hotel. We are pleased to know you had a pleasant visit. However, I am sorry for the issues you had while being here and regret the inconvenience it caused. I have shared your concerns in regard to the key lock with my maintenance team to ensure it is fixed immediately. We appreciate your business and hope to have the opportunity to welcome you all back soon! Sincerely, General Manager
Business response:
Thank you for sharing your rating regarding your stay at Extended Stay America. We are happy you enjoyed your stay and that you were satisfied with all that we have to offer. Thanks again for allowing us to be of service. We hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
excellent excellent
Business response:
Tracy, we appreciate your kind comment and the fantastic rating of Extended Stay America. We are glad to know your visit was very much what you must’ve expected. We would like to invite you for another stay at our hotel. Sincerely, General Manager
Comfortable! We were accommodated and was able to keep the same room since we keep extending our stay on daily basis due to sickness of family member being visited.
Business response:
Sam, thank you for taking the time to post your wonderful comments about us. We are glad you found our hotel accommodating, and our staff friendly and courteous. We hope if future trips for the same reason are necessary you will allow us to provide you with an exceptional stay at our hotel. Better yet, please visit us again for a comfortable and relaxing getaway without a visit to the unfortunate purpose. Sincerely, General Manager
Convenient location ended up being great. Close to Weber Grill, Kuma's Corner, Tilted Kilt, Trader Joes, Target
Business response:
Thank you so much for the wonderful review. We are pleased everything went great for you during your visit and that our awesome location made it even better. Thanks for choosing Extended Stay America, and we hope to see you again soon. Sincerely, General Manager
Nice, but better options in area. One of the few hotels that still allow smoking rooms, and you can tell. Even in a non smoking room there was still a stench in the hotel overall. The "breakfast" is sub par as it consists basically of granola bars and coffee. Beds were comfortable and room was clean, though the kitchenette was not stocked (we were told to request stuff if we wanted it) The one staff we seen was extremely courteous and polite.
Business response:
Thank for reviewing your stay at our hotel. We are glad to know that our facilities and service were to your satisfaction. That being said, we apologize for the inconvenience you experienced with regard to the smoke smell. We will share your feedback with our housekeeping team to make sure this room receives a deep clean to remove the odor. We are also sorryyou were not happy with our breakfast offerings. We hope to have the opportunity to provide you a better experience. Sincerely, General Manager
Business response:
Thank you so much for your fabulous rating and letting us know your stay at Extended Stay America - Chicago - Woodfield Mall was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, General Manager
Business response:
Varun, thank you for your review. We are glad your overall stay was pleasant. We hope you will give us another chance to serve you much better in the future. Sincerely, General Manager
Business response:
Bryant, thanks for the four-star rating of your stay at Extended Stay America - Chicago - Woodfield Mall. We are pleased to know you had an overall great experience. We invite you to visit us again soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Chicago - Woodfield Mall
How is Extended Stay America - Chicago - Woodfield Mall rated?
Extended Stay America - Chicago - Woodfield Mall has a 4.3 star rating with 928 reviews.
When is Extended Stay America - Chicago - Woodfield Mall open?
Extended Stay America - Chicago - Woodfield Mall is open now. It will close tomorrow at 12:00 a.m.