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Extended Stay America - Chicago - Woodfield Mall
- Hotels
- Schaumburg, IL
About this business
Location details
1200 American Ln., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Simple Hotel I had to wait almost ten minutes just for someone to check me in, while she was just sitting in the room behind the closed door. Then there was a light bulb in the room that was out.
Business response:
Brittany, thank you for visiting Extended Stay America. Although you had an overall pleasant stay, we are sorry for the service and maintenance issues you experienced and regret the inconvenience it caused. I will be sure to share your concerns with the respective teams in an effort to improve our performance. We appreciate your business and hope to have the opportunity to serve you better in the future. Sincerely, General Manager
Great place but still old feeling Still old feeling despite obvious updates. Probably because of lingering cigarette smell
Business response:
Thank you for being our guest at Extended Stay America and for letting us know that you enjoyed your time with us. Your feedback is of utmost value to us, and we will be reviewing our guidelines to provide a better experience for every guest entering our doors. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
Business response:
Xeng, thank you for your four-star feedback. We are delighted we met your expectations and look forward to welcoming you back to Extended Stay America. Sincerely, General Manager
Business response:
Gregory, we appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, General Manager
Business response:
Gerard, our thanks for the feedback of your visit at Extended Stay America. We are pleased to know you had an overall great experience. Please come back and see us again soon. Sincerely, General Manager
The key card Key card was really not good I have go front desk to refresh key card almost everyday it will not open the door after I went out to tour then back night key card will not unlock door have go front desk
Business response:
Thank you for choosing to stay at our hotel. We are pleased to know you had a pleasant visit. However, I am sorry for the issues you had while being here and regret the inconvenience it caused. I have shared your concerns in regard to the key lock with my maintenance team to ensure it is fixed immediately. We appreciate your business and hope to have the opportunity to welcome you all back soon! Sincerely, General Manager
Business response:
Thank you for sharing your rating regarding your stay at Extended Stay America. We are happy you enjoyed your stay and that you were satisfied with all that we have to offer. Thanks again for allowing us to be of service. We hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
excellent excellent
Business response:
Tracy, we appreciate your kind comment and the fantastic rating of Extended Stay America. We are glad to know your visit was very much what you must’ve expected. We would like to invite you for another stay at our hotel. Sincerely, General Manager
Comfortable! We were accommodated and was able to keep the same room since we keep extending our stay on daily basis due to sickness of family member being visited.
Business response:
Sam, thank you for taking the time to post your wonderful comments about us. We are glad you found our hotel accommodating, and our staff friendly and courteous. We hope if future trips for the same reason are necessary you will allow us to provide you with an exceptional stay at our hotel. Better yet, please visit us again for a comfortable and relaxing getaway without a visit to the unfortunate purpose. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Chicago - Woodfield Mall
How is Extended Stay America - Chicago - Woodfield Mall rated?
Extended Stay America - Chicago - Woodfield Mall has a 3.4 star rating with 1,585 reviews.
When is Extended Stay America - Chicago - Woodfield Mall open?
Extended Stay America - Chicago - Woodfield Mall is open now. It will close tomorrow at 12:00 a.m.