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Extended Stay America - Chicago - Woodfield Mall
- Hotels
- Schaumburg, IL
About this business
Extended Stay America Hotel Chicago - Woodfield Mall is located at 1200 American Ln, Schaumburg, IL. This business specializes in Hotels & Motels and Other Lodging.
Location details
1200 American Ln., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Perfectly adequate for business travel. Very pleasant place to stay. This was my 4th or 5th time there.
Business response:
Thank you for taking the time to share your experience. Your comments about how you had a pleasant stay and that you have stayed multiple times with us is satisfying. We hope you will continue to stay at our hotel in the future.
Okay for short stay, cleanliness issues Hotel was comfortable enough, but probably would choose elsewhere next time. First room smelled smoky and light wasn't working in bathroom. Second room was not very clean - food remnants on table and hair and other debris in bathroom. Blankets old. Hotel could use updating in general.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that the room was not to your expectation. I discussed your comments with our team, and we are making sure the housekeeping staff is more careful and we are making sure every room is inspected daily. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Very nice
Well I was looking forward to spending another night there but my flight could not be changed as I had been promised my Hotels.com. Sooooo I ended up paying for a room I did not use the second night. They seemed sorry that the policy could not be changed but since I had left my bag in the room during my business meeting...oh well. I will keep my things in the rental next time just in case.
Business response:
Thank you for taking the time to write a review. I am pleased you were well taken care of during your stay, but I am disappointed that you could not extend your stay because of the third-party's booking policy. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
Okay for a quick one night stop. We had a late check in around 11:30 pm and that was no problem. The room itself was clean but the bathroom was not. The toilet was not cleaned, there was hair all over. the bathroom floor was dirty as well. The towels were either dirty or stained, I was afraid to use them thinking that they were just refolded used towels. The bath mat had a big black smudge on it, I don't want to know what that was. This had me thinking that the sheets were not changed as well but they seemed clean. I didn't ... read more
Great value for the room. Our stay was great, the only negative thing was the wifi connection was awful. We did not have wifi at all during the entire stay.
Business response:
Thank you for taking the time to write a review. It is great to see that you were able to have an excellent stay with us. However, please accept my apologies for the WiFi connection. I will contact our customer service department on this issue. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
nice htl close for the shoppings we came in much earlier than usual , but we can checked in under the help of the staff of the hotel.
Business response:
It is so rewarding to read that you had an excellent stay with us. Thank you for your comments. It is satisfying to read how much you enjoyed our location near much to do in the area. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Good sleep It was annoying to need to ask for all the utensils for the kitchenette. Bed was comfortable but needed more pillows. Breakfast was disappointing.
Choosing another hotel next time There was an issue that management would not correct. Maintenance came in room while we were seeing the sights, to check the lock on the door. They turned off AC and TV. The front desk said this was normal. The breakfast is coffee and muffins or cereal bars from the cabinet. Will not stay at this hotel chain again
Business response:
Thank you for sharing your experience. Please accept my apology that your issue was not corrected. We will harder to make sure guests issues are resolved promptly. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Frequently asked questions about Extended Stay America - Chicago - Woodfield Mall
How is Extended Stay America - Chicago - Woodfield Mall rated?
Extended Stay America - Chicago - Woodfield Mall has a 4.3 star rating with 928 reviews.
When is Extended Stay America - Chicago - Woodfield Mall open?
Extended Stay America - Chicago - Woodfield Mall is open now. It will close tomorrow at 12:00 a.m.