Extended Stay America - Cincinnati - Blue Ash - Kenwood Road

Business response:

Dear Guest, Thank you for your wonderful and detailed feedback. We are thrilled to hear that our day and night staff provided friendly and helpful service, and we especially appreciate your kind recognition Brown for his prompt assistance and thoughtful follow-up. It’s great to know you found your room clean, comfortable, and quiet, and that our laundry facilities met your needs. We also value your suggestion regarding a gym as we continue improving our amenities. Thank you for your recommendation, and we look forward to wel... read more

Business response:

Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Cincinnati - Blue Ash - Kenwood Road takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomp... read more

Business response:

Dear Guest, Thank you for sharing your experience with us. We are glad you chose to stay with us and appreciate your feedback regarding the condition of your room. Cleanliness is a top priority, and your comments help us identify areas where we can continue to improve. We hope that, despite this issue, you found other aspects of your stay enjoyable and comfortable. Our team looks forward to the opportunity to provide you with an even better experience on your next visit, ensuring that every detail meets your expectations for... read more

Business response:

Dear Guest, We regret that the morning offering did not leave a good impression. The breakfast at our property is designed to be a simple grab-and-go option, with light items for guests heading out for the day. We understand this may not match every traveler’s expectations for a traditional breakfast, and your comments are helpful as we continue to review how this offering is communicated and presented. We appreciate you taking the time to share your thoughts. Sincerely, Hotel Management 

Business response:

Dear Guest, We appreciate you taking the time to share your perspective and for reflecting on what you value in an extended-stay experience. We regret that the condition of the accommodation did not align with those expectations, and we sincerely apologize for the disappointment this caused. Please know we have taken note of the concerns you raised, as we are continually striving to ensure a perfect visit for every guest. We are committed to making meaningful improvements and would welcome the opportunity to host you again i... read more