Extended Stay America - Cincinnati - Blue Ash - Kenwood Road

Business response:

Dear Krishanu, We are happy to know you had a good experience during your stay. Your feedback means a lot to us, and we are glad you enjoyed your visit. At Extended Stay America, we are dedicated to making every guest feel comfortable and cared for. We look forward to welcoming you back soon for another pleasant and relaxing stay. Sincerely, Hotel Management 

Business response:

Dear Justin, We are glad you enjoyed a clean and comfortable stay and found our team welcoming. It is great to know that the on-site laundry and convenient location added to your experience. At Extended Stay America, we aim to make every visit easy and enjoyable for our guests. Thank you for sharing your kind words, and we look forward to welcoming you back for another pleasant stay soon. Sincerely, Hotel Management 

Business response:

Dear Lynette, Thank you for your feedback. We are sorry your experience was affected by an unpleasant atmosphere during your stay. Our maintenance and housekeeping teams will carefully inspect and refresh all areas to ensure a cleaner and more comfortable environment for every guest. Your feedback is greatly appreciated, and we hope to provide a more pleasant visit experience in the future. Sincerely, Hotel Management 

Business response:

Dear Anthony, Thank you for sharing your feedback. We are pleased you chose to stay with us and hope other aspects of your visit were satisfactory. We sincerely apologize if any odor affected your comfort during your stay. Guest satisfaction is very important to us, and your comments will help us to enhance our room environment to ensure a more pleasant experience for all visitors. We truly value your input and hope you will consider giving us another opportunity in the future to provide a stay that fully meets your expectat... read more

Business response:

Dear Bree, We are so glad to hear you enjoyed your visit and would choose to stay with us again! It is always rewarding to know our efforts created a positive experience for you. At Extended Stay America, we work to provide a comfortable and welcoming environment for every guest. Your kind words mean a lot, and we look forward to having the pleasure of hosting you again for another pleasant stay in the future. Sincerely, HotelManagement 

Business response:

Dear Ieisha, Thank you for taking the time to share your thoughts. We regret that certain aspects of your stay did not meet your expectations. Ensuring a comfortable and pleasant environment is very important to us, and your observations will be shared with the appropriate teams to help guide improvements. We appreciate your feedback, as it allows us to better understand guest needs. We hope to have another opportunity to provide you with a more seamless and enjoyable experience in the future that reflects the quality and co... read more