Extended Stay America - Cincinnati - Blue Ash - Kenwood Road

Business response:

Dear Guest, Thank you for sharing your suggestions with us. We are always grateful for feedback that helps us enhance the experience for those who stay with us. It is encouraging to know you took note of the helpfulness of our team, and we appreciate your ideas regarding ways to make mornings more convenient and enjoyable for our guests. Your input will be shared thoughtfully as we continue exploring ways to improve services and amenities. We value your perspective and hope to have the opportunity to welcome you again, provi... read more

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We appreciate your understanding and are glad to know that the situation improved during your stay. Your comments are valuable and help us identify areas where we can enhance the guest experience. Please be assured that maintaining a welcoming and pleasant environment for all our visitors remains a top priority. We hope to have the pleasure of hosting you again and providing a stay that fully meets your expectations. Sincerely, Hotel Management 

Business response:

Dear Krishanu, We are happy to know you had a good experience during your stay. Your feedback means a lot to us, and we are glad you enjoyed your visit. At Extended Stay America, we are dedicated to making every guest feel comfortable and cared for. We look forward to welcoming you back soon for another pleasant and relaxing stay. Sincerely, Hotel Management 

Business response:

Dear Justin, We are glad you enjoyed a clean and comfortable stay and found our team welcoming. It is great to know that the on-site laundry and convenient location added to your experience. At Extended Stay America, we aim to make every visit easy and enjoyable for our guests. Thank you for sharing your kind words, and we look forward to welcoming you back for another pleasant stay soon. Sincerely, Hotel Management 

Business response:

Dear Lynette, Thank you for your feedback. We are sorry your experience was affected by an unpleasant atmosphere during your stay. Our maintenance and housekeeping teams will carefully inspect and refresh all areas to ensure a cleaner and more comfortable environment for every guest. Your feedback is greatly appreciated, and we hope to provide a more pleasant visit experience in the future. Sincerely, Hotel Management 

Business response:

Dear Anthony, Thank you for sharing your feedback. We are pleased you chose to stay with us and hope other aspects of your visit were satisfactory. We sincerely apologize if any odor affected your comfort during your stay. Guest satisfaction is very important to us, and your comments will help us to enhance our room environment to ensure a more pleasant experience for all visitors. We truly value your input and hope you will consider giving us another opportunity in the future to provide a stay that fully meets your expectat... read more