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Extended Stay America - Cincinnati - Blue Ash - Kenwood Road
- Hotels
- Blue Ash, OH
About this business
Location details
11145 Kenwood Rd., Blue Ash, OH, 45242, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great value The room and hotel was a great value for the price. The only minor complaint I have is the property next door needs to trim the bush by the street because it was hard to see every time I pulled out of the parking lot to go somewhere.
Business response:
Dear Angela, Thank you for your valuable feedback. We recognize that certain aspects of your experience did not align with your expectations. Your comments have been carefully noted as we strive to enhance our guest experience. We look forward to the opportunity to welcome you back to Extended Stay America for a more satisfactory visit. Sincerely, Hotel Management
The clerk that was once security at Kings Island was awesome
Limited to no housekeeping. Bag your own trash and take to trash room. All I expect is daily trash emptying and replacement of towels as needed.... neither happened. The upstairs occupants were noisy all night.
Business response:
Dear Mary, Thank you for taking the time to provide feedback on your recent stay. We sincerely apologize for not meeting your expectations. As an extended stay property, we offer housekeeping services on a weekly or bi-weekly basis, and these services are also available upon request for an additional fee. Additionally, we provide a complimentary linen exchange service at the front desk. We appreciate your input and will take steps to ensure our front desk staff effectively communicates our services and amenities during check... read more
Property outside not welcoming, lots of cigarette butts. Staff was great, room clean, few amenities and no hangars in closet or hair dryer.
Business response:
Dear Katherine, We’re glad to hear that the service you received stood out and that your accommodations were clean and comfortable. Unfortunately, the public area and the environment outside the hotel are not under our control or influence. We strive to ensure that any disruption for our guests is mitigated to the best of our ability, and we regret any discomfort you felt while visiting our city. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Business response:
Dear Mrs Deforest, Thank you for the great review! We look forward to seeing you agian.
It was okay
Business response:
Dear Richard, Thank you for your feedback. We’re glad your stay was satisfactory, and we appreciate you taking a moment to share your thoughts. We hope to welcome you again for an even better experience next time. Sincerely, Hotel Management
Business response:
Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer.
It listed breakfast it was a grab n go at 7 am there was 2 muffins left, and there was five of us so we had to go and get breakfast somewhere else
Business response:
Dear John, We apologize for the disappointing experience with the breakfast offering. Our team works diligently to maintain a seamless experience and ensure that everything is adequately stocked; however, your input is valuable as we continually strive to enhance our services. We appreciate you bringing this to our attention and hope you’ll consider giving us another opportunity to deliver a more satisfying stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Blue Ash - Kenwood Road
How is Extended Stay America - Cincinnati - Blue Ash - Kenwood Road rated?
Extended Stay America - Cincinnati - Blue Ash - Kenwood Road has a 3.3 star rating with 1,432 reviews.
When is Extended Stay America - Cincinnati - Blue Ash - Kenwood Road open?
Extended Stay America - Cincinnati - Blue Ash - Kenwood Road is open now. It will close tomorrow at 12:00 a.m.