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Extended Stay America - Cincinnati - Blue Ash - Kenwood Road
- Hotels
- Blue Ash, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
11145 Kenwood Rd., Blue Ash, OH, 45242, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No complaints Abdul at the front desk was very nice and provided great service. I felt very comfortable. Room was clean and exactly what I expected.
Business response:
Aspen, thank you for choosing to stay at Extended Stay America. We are delighted to read you loved the comfort of your well-appointed room and enjoyed the service provided by Abdul. Your compliments will be shared with him for a job well done. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, General Manager
Extended Stay Blueash on Kenwood roard I was expecting two queen size beds in this room and they were regular size. Person checking us in was distracted with a phone call and talking with another person waiting in the area when we checked in. Had to wait 10 minutes. Condition of room and motel was just OK.
Business response:
Joanne, thank you for staying with us and letting us know your overall visit was pleasant. However, I am sorry for not meeting your expectations and for the service issue you experienced. We have discussed your concerns with the appropriate staff members, and we have instituted additional training to ensure we better serve our guests. We hope to have the opportunity to make it up to you on a future visit. Sincerely, General Manager
To small, and basic . Very basic room. I did not know there was no maid service. Alone, I would go back. With my husband no!! He was very uncomfortable.
Business response:
Ana, thank you for staying with us. Our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, but we are happy to offer this to you at a minimal fee. If we did not communicate this properly at check-in, please accept our apologies. We hope you will consider giving us another chance so we can serve you both much better in the future. Sincerely, General Manager
The stay was good, but when I first got there about 1:00 am I checked in with no problem, but my room, I walked in and the room wasn't cleaned. I called the desk and she immediately gave me another room and she brought the key to me. Problem solved.
Business response:
Thanks for being our guest at Extended Stay America. Although I am sorry for the issue you encountered in your room, we are happy we were able to resolve the issue to your satisfaction. We hope you will give us another chance to serve you better. Sincerely, General Manager
Business response:
Thank you for being our guest at Extended Stay America - Cincinnati - Blue Ash - Kenwood Road. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, General Manager
Front desk person was in the parking lot on her phone when I went to check in. She was friendly and professional when she returned. Very unfriendly person loitering around a bench near the front door who made some rude comments. No one at the front desk during check out. No shampoo in the shower. continental breakfast was only breakfast bars and some coffee. I would just advertise it as it is. Coffee and breakfast bars.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Close to my work Located in an industrial area. Ordered a coffee maker for my room and it was delivered dirty with a coffee/filter still in it. Everything eared to be clean, however I sanitized everything anyway. People were sitting outside on the benches near the entrance at 2:00 am on a Friday, talking loudly - right outside my 1st floor room. :/
Business response:
Thank you for your visit. Although our location was perfect for your needs, we are sorry for the housekeeping and maintenance issues you experienced and regret the inconvenience it caused. I will be sure to share your concerns with the respective teams in an effort to improve our performance. We also apologize for the noise issues. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep and annoyance for all those in the immediate vicinity. Please give us anothe... read more
Nothing exciting, and lacking good service I booked in a rush when I realized my standard quiet stop in KY on my yearly trip from TX to NY was overwhelmed with an event and this was the closest I could find that wasn't over $300 and not fully booked. By the time I got there it was after 1 AM and the night clerk didn't seem to happy to have a late check in. That coupled with the fact that the extended stay computer system never got my reservation and them having to call hotels.com to have it faxed over it was a very long chec... read more
Business response:
Thank you for evaluating your stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and I assure you we will. We truly regret the inconvenience caused, and please give us another opportunity to serve you with the hospitality you deserve. Sincerely, General Manager
Extended Stay is Extended Family Extended Stay are like Extended Family away from home! Absolutely love the hotel and their staff.
Business response:
Don, thank you for being our guest and for your wonderful feedback. Every team member here at Extended Stay America - Cincinnati - Blue Ash - Kenwood Road works hard to deliver a great guest experience, so we really appreciate you noticing their efforts. Thanks again, we look forward to seeing you again soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Cincinnati - Blue Ash - Kenwood Road
How is Extended Stay America - Cincinnati - Blue Ash - Kenwood Road rated?
Extended Stay America - Cincinnati - Blue Ash - Kenwood Road has a 4.2 star rating with 801 reviews.
When is Extended Stay America - Cincinnati - Blue Ash - Kenwood Road open?
Extended Stay America - Cincinnati - Blue Ash - Kenwood Road is open now. It will close tomorrow at 12:00 a.m.