Extended Stay America - Cincinnati - Blue Ash - Kenwood Road

Business response:

Habtom, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

Mark, thank you for staying at Extended Stay America. We are delighted to read you had a great time here. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Kailash, thank you for staying at Extended Stay America while here for business. We are delighted to read you liked our convenient location and the value we offer. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

We appreciate you letting us know our team went over and above to ensure your requests were properly handled. We are happy you were pleased with the service and accommodations at Extended Stay America, and we hope to have the pleasure of hosting you when your travels bring you back this way. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry for not meeting your expectations with our hotel and for the inconvenience you had during your stay. Your feedback has been shared with the housekeeping team so that they can be more diligent about their work. We have also made a note of your feedback regarding our breakfast as we plan any changes to it. We hope you will give us another chance to prove ourselves on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for the 5-star rating. We are delighted your visit was exceptional and hope you plan to come and see us again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thanks for choosing Extended Stay America. We are glad you enjoyed your stay and that Emily made for a memorable experience. We will definitely share your compliments with her and look forward to welcoming you back. Sincerely, Hotel Management 

Business response:

Ann, we are delighted you had an outstanding stay at the Extended Stay America and you loved all aspects of our hotel. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for evaluating your experience at our hotel. Although you liked certain aspects of our hotel, we apologize for not explaining our dishware policy to you upon arrival. Kindly note, kitchenware, and other in-room amenities are available at front desk to ensure their cleanliness. We will remind our front desk staff to communicate these policies without fail to our guests moving forward. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management