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Extended Stay America - Cincinnati - Blue Ash - Kenwood Road
- Hotels
- Blue Ash, OH
About this business
Location details
11145 Kenwood Rd., Blue Ash, OH, 45242, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
ESA It was pleasant
Business response:
Your feedback regarding your stay is much appreciated. It is good to know we are doing a great job accommodating our guests, and that you enjoyed your stay. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
The hotel accommodates mainly traveling day laborers fro what it seemed while I was there. It was quiet, clean and fairly uneventful during my stay. They allow pets but charge $25/night regardless of breed/size. The heater/air conditioner was hard to manipulate and the room was essentially freezing or hot. Not really an in between.
Price is very affordable, clean and nice location It's a very good experience for a few weeks of business travel/stay.
Business response:
Thank you for taking the time to share your experience. I am pleased to see your valued our affordable price and our clean facilities at our hotel. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
The rooms were dirty and smelly. The AC/heat unit gives off a burning snelly odor. We ended up having to leave and rebooked our stay at another hotel the next day, even though I pre-paid for three nights via Expedia with no refund.
Business response:
Dear Adrian, We are truly sorry to learn that your stay fell short of expectations and that the condition of the room impacted your comfort. We completely understand how disappointing it must have been, and please accept our apology. We can assure you that your feedback has been shared with our team to ensure that such concerns are promptly addressed. We appreciate you taking the time to bring this to our attention and sincerely hope you’ll consider giving us another opportunity to provide you with a much-improved experience... read more
They didn't have conditioner with the shampoo. No hair dryer, either. The breakfast was so bad that I didn't even bother the following day.
Business response:
Dear Kim, We appreciate you being our guest and providing your feedback. It is great to know your stay was enjoyable overall. However, we apologize for any miscommunication regarding our in-suite amenities. Our guests often bring personal items from home to use in their suite, so our hair dryers and toiletries are available upon request at the front desk and are always complimentary. Please accept our apologies if we did not communicate this to you during check-in. Thank you so much for staying with us, and we look forward t... read more
I couldn’t get the tv to work. The guy from the desk got it to “work” but told me that if I went to check the guide, I would have the same problem with it again. The phone didn’t work, internally or externally. Man from front desk said someone had probably unplugged it. Nothing was done about it and I didn’t feel like moving the bed to see if it was unplugged. Also, the phone was so dirty, it had dust embedded under the little, clear plastic covers on top of the buttons. The walls of the shower stall were coated with soap sc... read more
Business response:
Dear Lori, Thank you for sharing such detailed feedback regarding your stay. We sincerely apologize for the issues you encountered with the TV and bathroom, as well as for the concerns about safety and lighting near the entrance. Your comments have been shared with our management and maintenance teams to improve guest comfort and security. Please know that your experience does not reflect the standard we aim to provide, and your feedback is invaluable in helping us refine our services. We hope you might consider giving us an... read more
The room smelled bad
Business response:
Dear Emily, Thank you for sharing your feedback. We sincerely apologize that the condition of the room impacted your stay and caused discomfort. Maintaining a clean and fresh environment for our guests is very important, and it is clear we fell short in this instance. Your comments have been shared with our housekeeping and management teams to help prevent similar issues. We value your input, as it helps guide improvements to enhance the overall guest experience. We hope to have the opportunity to welcome you back in the fut... read more
They had no conditioner nor any lotion only thing that was given was a bar of soap\nAnd a bottle of shampoo. They only gave us the option for no groNola bars and chocolate muffins and coffee.That was it. There was also a stench
Business response:
Dear Kali, We appreciate you being our guest and taking the time to share your feedback. We apologize for any miscommunication regarding our in-suite amenities. Hair dryers and toiletries are available upon request at the front desk and are always complimentary, and we regret that this was not shared during check-in. We also understand how important a good breakfast is and are sorry that our complimentary grab-and-go selections did not meet your expectations. Thank you for staying with us, and we look forward to welcoming yo... read more
Frequently asked questions about Extended Stay America - Cincinnati - Blue Ash - Kenwood Road
How is Extended Stay America - Cincinnati - Blue Ash - Kenwood Road rated?
Extended Stay America - Cincinnati - Blue Ash - Kenwood Road has a 3.3 star rating with 1,429 reviews.
When is Extended Stay America - Cincinnati - Blue Ash - Kenwood Road open?
Extended Stay America - Cincinnati - Blue Ash - Kenwood Road is open now. It will close tomorrow at 12:00 a.m.