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Extended Stay America - Cincinnati - Blue Ash - Kenwood Road
- Hotels
- Blue Ash, OH
About this business
Location details
11145 Kenwood Rd., Blue Ash, OH, 45242, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
needs to clean rooms. All the rooms have an odor
Business response:
Dear Davaughn, Thank you for providing your feedback. We sincerely regret that your experience did not meet your expectations, and we understand how important a clean and fresh environment is for every guest. Your observations have been shared with our team to ensure proper attention and improvement in these areas. We truly value your input, as it helps us enhance our services. We hope you will consider returning in the future so we can provide a stay that reflects the comfort and quality you deserve. Sincerely, HotelManagem... read more
There was no cable the entire time of our stay. They give you a bar of soap for your face and body and no shampoo or lotion
Business response:
Dear Taunya, Thank you for sharing your experience. We regret that certain amenities did not meet your expectations during your visit, as ensuring a comfortable and well-prepared stay is a priority for us. Your feedback regarding the in-room provisions has been shared with our team to help improve future guest experiences. We truly value your observations, as they guide enhancements to our services. We hope you will consider returning so we can provide a more complete and satisfying stay that reflects our commitment to comfo... read more
The room was really dirty the carpets weren't swept. Had to get the front desk to clean the carpets.
Business response:
Dear Tim, Thank you for bringing this to our attention. We sincerely regret that your room did not meet cleanliness expectations upon arrival. This falls short of the high standards we aim to provide, and we apologize for the inconvenience it caused. Your comments have been shared with our housekeeping for attention. Guest satisfaction is important to us, and feedback like yours helps improve our service. We hope to have the opportunity to welcome you again and deliver a stay that reflects the quality and care you deserve. S... read more
Had to change room because bed was not clean!!
This seems to be a hotel for truck drivers or transient people. People hanging out in the parking lot some nights.
Called to ask about my deposit and got left on phone for over 15 min heard them talking about everything but never came back to the phone and tried to say they couldn’t find my name no where so I must be a guest when booking was in my name cards I payed with in my names.. mind u this was what I heard them saying in back ground not to me bc they never came back to the phone..
Awful & don't do it The place is falling apart. Cigarette burns on the bed, junk on the wall, drips under the sink, broken shelving. refrigerator not working, windows barely hanging on, torn shower curtain, and a heavy smell of cigarettes throughout the building. I left immediately and they refused to refund the stay via the third party app I booked with them. Avoid at all costs or just go to a $30 motel because this is essentially what this place is.
For your safety don’t stay here. It was smelly, dirty and just nasty. Yellow stains on the bedsheets, pancake flat pillows and the most uncomfortable mattress. Oh and black pieces were coming out of the plumbing. This place should be condemned. They took a $100 deposit which hasn’t been returned. Also there were groups of people drinking and hanging out in the parking lot. Stay at your own risk.
Hair all over ceilings from previous stay
Frequently asked questions about Extended Stay America - Cincinnati - Blue Ash - Kenwood Road
How is Extended Stay America - Cincinnati - Blue Ash - Kenwood Road rated?
Extended Stay America - Cincinnati - Blue Ash - Kenwood Road has a 3.3 star rating with 1,429 reviews.
When is Extended Stay America - Cincinnati - Blue Ash - Kenwood Road open?
Extended Stay America - Cincinnati - Blue Ash - Kenwood Road is open now. It will close tomorrow at 12:00 a.m.