Extended Stay America - Cincinnati - Blue Ash - Kenwood Road

Business response:

Mr Joseph, Thank you for taking the time to fill out a review. We are sorry that the rooms did not meet your expectations during your last visit with us, I will be speaking with the staff to ensure changes are made so that we can better serve our guest 

Business response:

Dear Dylan, Thank you for sharing your experience. We sincerely apologize for the condition of the room and the impression made at check-in. What you described does not align with the standards we strive to uphold. Your feedback will be shared with the team so we can take the necessary steps to improve both service and room quality. We appreciate you bringing this to our attention. Sincerely, Hotel Management 

Business response:

Dear Derek, Thank you for your feedback. We apologize that the amenities did not meet your expectations and that your stay fell short in several areas. Your comments are important and will be shared with the team to help identify where improvements are needed. We regret the inconvenience and appreciate you taking the time to share your experience. Sincerely, Hotel Management 

Business response:

Dear Walter, Thank you for your feedback. We apologize that the room environment was unpleasant and did not meet your expectations. Your comments will be shared with the team so we can address the issue and work toward a better experience for our guests. We appreciate you bringing it to our attention. Sincerely, Hotel Management 

Business response:

Dear Mr Graybill, Thank you for taking the time to tell us about your experience. Please know that your feedback is important to us. We use feedback such as yours to continuously make changes to our brand to improve our guests experience. We hope you that you will give us another to serve you better. 

Business response:

Dear James, Thank you for sharing your experience. We’re sincerely apologetic about the multiple issues you encountered during your stay, including the condition of the room and lack of cleanliness, as well as our breakfast, which fell short of your expectations. Your concerns have been shared with the appropriate team for immediate review and corrective action. We genuinely regret the inconvenience and discomfort this caused and appreciate you bringing it to our attention. Sincerely, Hotel Management 

Business response:

Dear Raquel, Thank you for sharing your feedback. We regret that your visit did not reflect the standards we aim to maintain. Your comments will be shared with the team as part of our ongoing efforts to ensure a more comfortable and welcoming environment for all guests. Sincerely, Hotel Management 

Business response:

Dear Hunter, Thank you for your feedback. We’re truly sorry your experience was so disappointing. Concerns regarding cleanliness and atmosphere are taken seriously, and your comments have been shared with the appropriate teams for immediate attention. We appreciate you bringing this to our attention as we work to improve. Sincerely, Hotel Management 

Business response:

Dear Stanley, Thank you for sharing your experience. We apologize for the inconvenience with the coffee maker and for the interaction that left you feeling dismissed. Courtesy and attentiveness are important to us, and your feedback has been taken into account to ensure that future service reflects the level of respect and support every guest deserves. Sincerely, Hotel Management