This profile has been claimed by the business owner or representative.
Extended Stay America - Cincinnati - Blue Ash - Kenwood Road
- Hotels
- Blue Ash, OH
About this business
Location details
11145 Kenwood Rd., Blue Ash, OH, 45242, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was clean, but smelled like mildew. No one came to empty our trash the two days we were there.
Business response:
Dear Michael, Thank you for your feedback regarding your recent stay. We are glad to hear that you found your room clean, yet we are sorry to learn about the scent and the oversight with the cleaning service. Please rest assured that we value your comments and will address these concerns with our housekeeping team to ensure that such issues are promptly resolved in the future. Your satisfaction is important to us, and we appreciate your understanding as we strive to provide a more comfortable experience for all our guests. W... read more
Our room had a bad infestation of black mold
Business response:
Dear Guest, Thank you for your recent stay and your feedback. We are sorry to hear we did not deliver the fresh and clean suite we are known for during your stay. We are very passionate about providing our guests with clean accommodations; therefore, we genuinely regret not meeting these expectations. We have shared your comments appropriately, and we hope you give us another chance when you return to our area. We would appreciate the opportunity to provide you with the flawless stay you deserve! Sincerely, Hotel Management
No real breakfast, just a grab & go. Room smelled stale. Decent enough to lay your head for a day or two.
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize that the breakfast did not meet your expectations and that the room’s atmosphere was less than fresh. We appreciate your understanding that our accommodations provided a suitable place to rest, though we strive to offer more comfort and quality. Your comments help us identify areas for improvement, and we hope you will consider staying with us again so we can provide a more satisfying experience in the future. Sincerely, Hotel Management
Location was great,
Roaches
Do yourself a favor and just don’t stay here. The room smelled so bad. I don’t think the floor had been cleaned in years. I’ve stayed in many hotels throughout the country and this one might be the worst. The front desk guy was super nice though.
Business response:
Dear Guest, Thank you for your feedback. We're sorry your stay didn't meet expectations. Cleanliness is something we take seriously, and your comments have been shared with our team for review and correction. We’re glad our front desk team member made a positive impression and hope you'll give us another chance to provide a better experience. Sincerely, Hotel Management
I tried two different rooms both smelled heavy of cigarette smoke. Decided to leave the property and go find a different place to stay the night. I was told by the front desk person that they would refund my money through orbitz only to find out that when orbit contacted them to get the refund it was denied. I did not spend more than two minutes in each of the rooms that I was assigned. Yet I was still charged for their nastiness. On top of that I was lied to by the person working in the desk about it being a non-smoking est... read more
Business response:
Dear Guest, Thank you for taking the time to share your concerns. Please know that your experiences do not align with the standard of service we strive to maintain. We will address your comments appropriately, as we are committed to ensuring we reflect the high level of hospitality we aim to provide to every guest. Thank you for bringing this to our attention. Sincerely, Hotel Management
Unhappy This hotel is thee worse that I had to deal with. A couple arguing loud in the hallway outside of their room. Guy laying in the hallway. Dog lunged at my kid. No kitchen utensils to cook. Only 2 rags and towels allowed at a time. So much soap scum on the mirror frame in the bathroom .Smells so bad, carpet needs cleaned. Plastic pillows. So much activity it’s scary. Tried getting my money back or transferred to another site but that was unsuccessful. So I left and went to another hotel. Guy smoking in the elevator. Th... read more
Business response:
Dear Guest, We're truly sorry about your experience and regret that your stay fell so far below expectations. Your concerns regarding cleanliness, safety, and overall comfort are important to us, and we take them seriously. We appreciate you sharing this feedback, and we will use it to address the issues you encountered with our team. We hope you will consider giving us a future opportunity to welcome you back and show you the flawless visit you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Blue Ash - Kenwood Road
How is Extended Stay America - Cincinnati - Blue Ash - Kenwood Road rated?
Extended Stay America - Cincinnati - Blue Ash - Kenwood Road has a 3.3 star rating with 1,429 reviews.
When is Extended Stay America - Cincinnati - Blue Ash - Kenwood Road open?
Extended Stay America - Cincinnati - Blue Ash - Kenwood Road is open now. It will close tomorrow at 12:00 a.m.