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Extended Stay America - Cincinnati - Blue Ash - Kenwood Road
- Hotels
- Blue Ash, OH
About this business
Location details
11145 Kenwood Rd., Blue Ash, OH, 45242, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don't stay here if it's a short stay I don't think extended stay hotels should advetise themselves as a regular overnight. The price was comparable to other hotels in the area but once we got there we were surprised to learn there is no maid service unless you stay for a week. It was horrible. We had to ask for a blow dryer and more towels. The bed was very uncomfortable. I would rexcomend not staying here if you are expecting a normal hotel experience.
Business response:
James, on behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. While our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager
Don't do it, run!! poor place it took 25 minutes for receptionist to come to check me in, then I was given wrong room, on top of that bed bug bit my hand and under my left eye. Night shift receptionist didn't care or offer and help I check out and went to another hotel 06-03-17
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
I was awakened at 5:10 AM by a horrible smoke alarm in the hotel. It appears a dryer caught fire and the fire department had to evacuate all of us. I had to wait about 1 1/2 hours before I could get back into my room to take a shower and leave for my 7:30AM business meeting that I just barely made. I will never stay at this hotel again.
Business response:
Thank you for your comments on the fire alarm during your recent stay. We always want to provide a restful night's sleep for our valued guests, but when a fire alarm sounds, we must evacuate the hotel for everyone's safety until we can thoroughly investigate the cause of the alarm. We realize evacuation in the middle of the night is not a pleasant experience. We apologize for disturbing your sleep and hope you understand the necessity of the action we took. Fire alarms are rare occurrences at our hotel, and we hope you will ... read more
Hotel AM Fire Area was good. Had a few problems, First the wifi wasn't working when I checked in, and I needed it for working. It was working later that evening. The big problem was how rudely awaken the hotel was for a fire in a laundry room around 4 am. I had to remain outside in parking lot with very little clothes on..no money or car keys. We weren't aloud back in for a few hours while fire department secured building and pumped most the smoke out. there was also a lot of water damage. I'm here on business and this has r... read more
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Smells rotten fish or fungus Reception lounge needs improvement. Make it look nice and bigger. Staff is ok. Elevator working. Hallway ok. Quiet. No barking dogs heard. Our room though is another story. Once we open the door it smelled like dead rat or rotten fish or fungus. Room was clean. Closed the bathroom thinking smell came from there but afterward bathroom smelled better than the room
Frequently asked questions about Extended Stay America - Cincinnati - Blue Ash - Kenwood Road
How is Extended Stay America - Cincinnati - Blue Ash - Kenwood Road rated?
Extended Stay America - Cincinnati - Blue Ash - Kenwood Road has a 3.3 star rating with 1,429 reviews.
When is Extended Stay America - Cincinnati - Blue Ash - Kenwood Road open?
Extended Stay America - Cincinnati - Blue Ash - Kenwood Road is open now. It will close tomorrow at 12:00 a.m.