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Extended Stay America - Cincinnati - Blue Ash - Kenwood Road
- Hotels
- Blue Ash, OH
About this business
Location details
11145 Kenwood Rd., Blue Ash, OH, 45242, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
10 of us come down from Canada annually for a golf tournament and stay here. Unfortunately over the past 6 years or so this place has seriously gone down hill. Rooms smell of cigarette smoke, on my last day I found dried blood on my sheets (not mine). Room has a sink and fridge, but no longer is stocked with plates, cups (not even plastic), silverware. Sadly next year we will be looking at a different place to stay.
Business response:
Thank you for choosing us while you were here for the tournament. We sincerely apologize for the cleanliness issues you experienced while staying with us. Our goal is to provide clean and comfortable accommodations to each and every guest and we are disappointed that we fell short during your stay. We value your feedback and will work diligently to make sure we are more consistent in our delivery. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at ... read more
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Never again Room smelled like cigarettes! And they gave me some fabreeze to spray. Horrible and rude!
Business response:
Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience this caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Management
Not a place for business professionals. I was not comfortable. My room was handicapped accessible and im not handicapped. It was loud and i wamted to leave as soon as i got there.their was people just hanging out in cars and standing in the front. I just was not happy.
Business response:
Please accept our sincere apologies for the issues you encountered and regret the inconvenience it caused. We are sorry for not meeting all of your expectations, and please be assured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
room smelt like cigarettes and the grab and go breakfast. Some of guest are probably hoarders . I witness one who loaded his rollator with the grab and go breakfast items leaving scrapes for the rest of the guest this happened at 6:45 am not the end of the breakfast time.
Business response:
Thank you for the feedback. We are sorry our breakfast offerings were not to your liking and regret the smoke odor you encountered in your room. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell and also to thoroughly inspect the suite before accommodating to our guests. Also, your concern will be shared with our brand leaders to determine new breakfast offerings. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Ho... read more
no good.............................................
Great hotel for the price, horrible service. The front desk was almost always empty even during their open hours. The sheets on the bed in the room I rented were not washed, so much so that there were hairs and body crumbs from the person before. The breakfast was also lackluster as it was an empty pot of coffee and granola bars.
Business response:
Maria, please accept our sincerest apologies for the issues you encountered while you were here and regret your stay was not a pleasant one. We have made a note of your feedback and have shared it with the housekeeping team to be more diligent in their work. Also, your review in regard to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new choices. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
VERY HORRIBLE, SERVICE SUCK I feel like the price doesn’t match
Business response:
Please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you at a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Blue Ash - Kenwood Road
How is Extended Stay America - Cincinnati - Blue Ash - Kenwood Road rated?
Extended Stay America - Cincinnati - Blue Ash - Kenwood Road has a 3.3 star rating with 1,429 reviews.
When is Extended Stay America - Cincinnati - Blue Ash - Kenwood Road open?
Extended Stay America - Cincinnati - Blue Ash - Kenwood Road is open now. It will close tomorrow at 12:00 a.m.