Extended Stay America - Cincinnati - Blue Ash - Kenwood Road

Business response:

Rahul, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management 

Business response:

Keith, please accept our apologies for the wifi issue and the poor service you received from our staff members. Your feedback is shared with our team as it will be used to improve our performance going ahead. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management 

Business response:

Dear Guest, thank you for taking the time to share your concerns with your review. We are so sorry for the unwelcome visitors in your guest room. Please reach out to us directly at the hotel so that we can obtain a room number from you. We want to inspect and treat the suite immediately and appreciate you letting us know. We hope to leave you with a more favorable impression of our hotel and we look forward to speaking with you. Sincerely, Hotel Management 

Business response:

Although we make every effort to be perfect, sometimes we fall short. It is disappointing to know we couldn’t deliver you with an enjoyable stay and are sorry that you were unhappy with the size of your room. We hope you will consider giving us a second chance in the future. Sincerely, Hotel Management 

Business response:

Charles, we sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management 

Business response:

Thank you for taking time out of your day to leave us your feedback of our hotel. We apologize about the dog barking and the disturbance this caused. We are pleased you alerted the front desk team so we could have a conversation with the pet owner to reiterate our pet policy. We hope you will come back to visit with us as we would love to provide you with a better experience and a peaceful night's rest! Sincerely, Hotel Management 

Business response:

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management