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Extended Stay America - Cincinnati - Blue Ash - Kenwood Road
- Hotels
- Blue Ash, OH
About this business
Location details
11145 Kenwood Rd., Blue Ash, OH, 45242, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Room was not clean hair was in shower and bed linen was not clean
Business response:
Anthony, thank you for evaluating your stay. We apologize for the cleanliness issues you encountered during your visit. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the odor. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us about the same. We appreciate your business and hope to have the opportunity to provide you with a better experience in the future. Sincerely, Hotel Management
The first room was I given the bed was not made up, so I had to move to another room. The room wasn't clean and the bed was extremely uncomfortable.
Business response:
Thanks for being our guest. We sincerely apologize for not meeting your expectations with regard to your room while being here and the inconvenience it caused to you. Your feedback for the cleanliness issue in your room is shared with the housekeeping team to review and action. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Could be better Not what I expected. Room was in fine condition, but shelves and high surfaces had a thick layer of dust. No queen size beds in this hotel. No ice machine. Morning snack was adequate. Location of hotel was very Couldconvenient and there were good restaurant options close by.
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely,Hotel Management
Not a Good Value for your Money I needed a place to stay at the last minute and had my two dachshunds with me. When I made the reservation using my phone, I did not see anything related to a pet fee, as this motel came up as "pet friendly" on Expedia. Turns out, there was a $25/night pet fee for each pet on top of the room fee which seemed like an extreme amount. The room was very small and there was no bathtub, only an extremely small shower, not much bigger than a cruise line shower. I have never stayed in a smaller motel ... read more
Business response:
Thank you for being our guest. We were disappointed to read that our hotel and facilities did not provide the value you were hoping for. We always try to keep our guest informed about the charges and policies of our hotel by publishing them on booking websites. We are sorry you were not aware of the same. Your comments about our breakfast will also be shared with our Brand Leaders to assist them when determining new grab-and-go breakfast offerings for future implementation. Thanks again, and we assure you that on your next v... read more
Had to wait in lobby for over 30 minutes before the desk clerk showed up. During this time, 4 other parties showed up to check in and a registered guest showed up who needed assistance. We called the hotel and called the National 1-900 number and had them try to raise someone working at the hotel but to no avail. When she finally showed up, she said she had been with a guest. She was flushed but unapologetic. I was so exhausted and just wanted to get into the room. None of us were happy but she did not care. We can only imag... read more
Business response:
Thanks for choosing us for your recent visit. We are truly sorry for the experience you had at our front desk. We strive to provide excellent service from each member of our team, and we are grateful for the feedback that helps us improve our services. We have shared your concerns with the appropriate individuals to ensure this does not happen again. We appreciate your patience and hope you will consider staying with us again. Sincerely, Hotel Management
No hair dryer, no coffee machine, smell bad... never again
Business response:
We apologize for the odor issues you encountered while here. We work hard to provide a clean & comfortable environment, and we are sorry the smell compromised your experience. We will follow up with our housekeeping team regarding your concerns to ensure we are doing everything possible to minimize the impact on our guests. Hairdryers and other in-room amenities are available and complimentary at the front desk at any time. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Business response:
Thank you for choosing to stay at our hotel. We are sorry you were disappointed with our service and your accommodations. Please accept our apologies for letting you down. We hope you will give us another chance to provide you with the visit you deserve. Sincerely, Hotel Management
horrifying! Our first room was turned down, due to fact there were bloody towels handing in the shower, as if someone cut themselves badly! Front desk staff was horrified. Placed us in a second room which the odor of cigarette smoke was that of a chain smoker!!!. Dirty kitchen and unkept beds. We ended up getting a full refund without having to cancel through you.!! Absolutely disgusting.
Business response:
Please accept our sincere apologies for the cleanliness and service issues you encountered while here and the inconvenience caused. Your comments have been shared with the entire team, and we will take the appropriate steps to prevent these problems from happening again. We will also redouble our efforts and will be training our staff to better serve our guests. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Blue Ash - Kenwood Road
How is Extended Stay America - Cincinnati - Blue Ash - Kenwood Road rated?
Extended Stay America - Cincinnati - Blue Ash - Kenwood Road has a 3.3 star rating with 1,429 reviews.
When is Extended Stay America - Cincinnati - Blue Ash - Kenwood Road open?
Extended Stay America - Cincinnati - Blue Ash - Kenwood Road is open now. It will close tomorrow at 12:00 a.m.