This profile has been claimed by the business owner or representative.
Extended Stay America - Cincinnati - Blue Ash - Kenwood Road
- Hotels
- Blue Ash, OH
About this business
Location details
11145 Kenwood Rd., Blue Ash, OH, 45242, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not a good choice The bed was dirty
Business response:
We regret the disappointing stay you had with us. Please accept our apologies, as we never mean to discourage our guests in any way, and we definitely failed in this attempt. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Totally Over Rated Disregard all photos - pictures are misleading & false ! Hotel is very dated.. Needs remodeling, but; simple expected items like a clean pillow case, towels, wash cloths, comforter & more than one roll of toilet paper, shouldn't be hard to provide... Expect to clean your own room & empty your own trash ! Staff are nice, but ; seems like their sworn to secrecy to answer any questions.. For 3 nights & over $400 - they should have paid me ! I'm from Las Vegas & by standards, it's a $45 per night stay at best ... read more
Business response:
Wayne, thank you for taking the time to post a review. Please accept our sincerest apologies for not living up to your expectations. We are happy to inform you that fresh linens and towels along with the toiletries are always kept at the front desk and are complimentary. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans... read more
Bathroom very small with small shower. Shower had no safety bars. No shelves in sink area. Refrigerator made lound humming noise all day and night. Had to shut it off to sleep. Room designed for long stay, kitchen was bare. No glass/plastic cups. Had to request from front desk. Also, had to request a coffee maker, which was filthy. Bed was comfortable, sheets OK, same with towels. TV had limited channels. Was unable to log on to internet first night, had to have desk help me next day.
Business response:
Thank you for being our guest. We are sorry for the difficulties you faced while staying with us. Please know to ensure the cleanliness of the kitchenware, they are kept at the front desk and are delivered to your suite upon request. If we did not communicate this properly at check-in, please accept our apologies. Also, our maintenance team is checking the refrigerator and making the necessary repairs. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
We are very sorry we failed to deliver the exceptional stay you deserved. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We hope you will return so we can make it up to you. Sincerely, Hotel Management
I've had the worst experience ever I booked my room a week in advance and request a wheelchair accessible room and roll in shower because my boyfriend is in a wheelchair chair I even called 4 days before my scheduled stay to make sure they had 1 available I drove 45 mins to get there then once I checked in I was placed in a small room. I go back to the front desk and told the lady that it wasn't the room I requested and that my boyfriend would not fit in the room so I was told the only thing she could do was upgrade me to a ... read more
Business response:
Thank you for your review. Please accept our sincere apologies for not accommodating you in the room of your choice and for not resolving the issue to your satisfaction. We assure you that we’re investigating what went wrong in your instance. We’re also taking appropriate steps to make sure such scenarios do not happen again moving forward. We hope this unfortunate situation will not prevent you from staying with us in the future and you will give us another opportunity to make your next visit worthwhile. Sincerely, Hotel M... read more
Good location. Shower very small. Room not cleaned during our stay, but we were able to get clean towels by chasing down the housekeeping staff. To go breakfast was a muffin or nut bar. Only one side of the bed had a table or lamp. Refrigerator large. Had to ask for a hair dryer.
Business response:
Pat, thank you for evaluating your stay with us. We’re glad to know you liked our location, but we apologize for not meeting some of your expectations and the inconvenience it caused. Please be assured that we have shared your feedback with our housekeeping team so we can work more diligently. We hope you will consider giving us a second chance the next time you are in Blue Ash. Sincerely, Hotel Management
Disappointed I was very disappointed in this hotel. The room was mildly satisfactory. Bathroom tiny with no counter space. Limited outlets and easily accessible. Furniture was old and falling apart. Only table in room legs were falling off as well as the kitchenette... dirty towel was left in the sink upon arrival . Parking lot was full of potholes... hotel had a strange odor. Garbage left in hallways by cleaning staff.
Business response:
Please accept my sincere apology for the difficulties you encountered in your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
This hotel was the worst experience ever! I stayed here for a week and the check in was late but was fast. I am upset because they didn't come and clean my room once. I never got new towels, sheets, soap or toilet paper, the garbages weren't changed I had to do that. I had to go ask for it and every time they would ask for my room number. They told me they would bring me some fresh towels when they were dried but I waited all afternoon for them and they never showed up. The website shows that it has a pool on Expedia and it ... read more
Business response:
Paige, thank you for taking the time to review our hotel. We are sorry you were unhappy with our housekeeping policy and that our staff was not responsive to your needs. Being an extended stay hotel, we clean room weekly to maintain the privacy of our guests, but this service is always available on request for a minimal fee. Also, your comments have been discussed with our front desk staff, and we will be more diligent moving forward. We encourage you to try us again in the near future and are confident you will enjoy a bett... read more
Sheets and blankets stained yellow. Red stains on the floor between the beds.
Business response:
A well-maintained room sets up the tone for an excellent stay, but we apologize this wasn’t your experience. Your feedback is of utmost importance so it has been discussed with our housekeeping department immediately to review and action. Thanks for the review as it helps us improve our service. Please consider giving us another chance to provide you with a much better stay on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Blue Ash - Kenwood Road
How is Extended Stay America - Cincinnati - Blue Ash - Kenwood Road rated?
Extended Stay America - Cincinnati - Blue Ash - Kenwood Road has a 3.3 star rating with 1,429 reviews.
When is Extended Stay America - Cincinnati - Blue Ash - Kenwood Road open?
Extended Stay America - Cincinnati - Blue Ash - Kenwood Road is open now. It will close tomorrow at 12:00 a.m.