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Extended Stay America - Cincinnati - Blue Ash - Kenwood Road
- Hotels
- Blue Ash, OH
About this business
Location details
11145 Kenwood Rd., Blue Ash, OH, 45242, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Basic, economy level Breakfat was coffee and a muffin. Only had shower, no tub. No vanity in bathroom, only a sink. Should not be cinsidered a suite.
Business response:
Thank you for staying with us and letting us know you had an overall pleasant visit. That being said, we are sorry for not meeting your expectations with our facilities. We value your feedback as it will help us improve our moving forward. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Cheaper hotel The room was ok but the bed was not comfortable at all. The room was in decent shape but it seemed like people were just living in the hotel. One window to a room had a cat looking at me. I would look some where else or spend a little more.
Business response:
Thank you for your recent stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, we always want to know if there is anything we can do to improve your experience while you are here as we would love to ensure your 100% satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, Hotel Management
Constant smell of smoke in the building. Room not stocked with anything for the kitchen. The rooms are small in comparison to nearby places You can do much better in similar hotels around the area for the same price.
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Your concerns have been shared with each department involved in an effort to take appropriate measures. We regret the inconvenience caused, and please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
The room Smelled like a wet dog, breakfast consisted of coffee & packaged muffins. When I asked about decaf coffee, the guy tried to tell me the light roast was decaf!
Business response:
We want every guest to have a comfortable stay and I am truly sorry we fell short in making that happen for you. We are sorry for the odor issue and your disappointment with our complimentary grab-and-go breakfast. Your concerns have been shared with my housekeeping and food and beverages team to take corrective actions immediately. We would like the opportunity to serve you better in the future and hope you will consider a return visit. Sincerely, General Manager
Never again They priced gauged due to the festival that weekend. Check-in was long only to be told that the two rooms I paid for would not be together and there would be no housekeeping service during the weekend it was extra. We would have to return our dirty towels to the front desk in exchange for new ones. The first room we received was dirty there was a dead bug on the floor in the bathroom and a strong smell of smoke. After me and my husband bought I scenes for the smell we soon discovered the door lock was broken. I w... read more
Business response:
Ryane, it is disheartening to read we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, we are extremely sorry we miserably failed in making this happen or you. Be assured your concerns have been shared with the appropriate teams in an effort to be diligent moving forward. We deeply regret the inconvenience caused, and please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, General Manager
Wii not stay again Unsatisfied
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your review, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, General Manager
Only took 3 rooms to get it correct a little! Well when we got there the first room they gave us smelled like mildew. Room #2 spelled like Indian food. Room #3 was not winner but better than the first two. Breakfast was not advertised as the site suggests. I was thinking a breakfast bar is was table. There were city works that were onsite till 1am in case the power went out however they were drinking and being loud until 1am. Power was on lock down. To add to it, there was a Stay America down the road that looked much better... read more
Business response:
We sincerely apologize that you were not satisfied with your accommodations and for any disturbances. A relaxing stay is important, so we understand your frustrations. We invite you to stay with us again so you can have a quiet, comfortable stay which will leave you with a positive lasting impression fo our hotel and our brand. Thank you, General Manager
Don't do it! While the price is nice the hotel was not! Our first notion to run should have been at check in. While my husband was standing at the front desk to check in a gentlemen from a mold removal company walked up and said he was there to remove the mold in some of the rooms. The cleric (a gentleman also) couldn't move his conversation away from my husband fast enough. Red flag #2...they only gave us 2 towels. When my husband went to the front desk again and asked for more towels the clerk said, "I'm sorry but you only... read more
Business response:
Yolanda, first and foremost, I would like to offer you my apologies for the inconveniences that you and your family experienced during your stay with us. I truly regret your disappointment with our hotel policies and the cleanliness issue you identified. I have shared your feedback with my Director of Housekeeping and staff and have already taken actions to rectify the problem. I appreciate you sharing your feedback as it will help us improve our service and facilities. I hope we have a future opportunity to restore your con... read more
Not stellar Clean, but smelled of old cigarettes, little water pressure, the one table had a broken leg. Breakfast was oatmeal bars, mini muffins and coffee "to go". Not a shining example of Extended stay experiences.
Business response:
I am sorry to see that we failed to meet your expectations and hope you will accept my apology for what transpired. We hope to make your next stay a much better one. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Cincinnati - Blue Ash - Kenwood Road
How is Extended Stay America - Cincinnati - Blue Ash - Kenwood Road rated?
Extended Stay America - Cincinnati - Blue Ash - Kenwood Road has a 3.3 star rating with 1,429 reviews.
When is Extended Stay America - Cincinnati - Blue Ash - Kenwood Road open?
Extended Stay America - Cincinnati - Blue Ash - Kenwood Road is open now. It will close tomorrow at 12:00 a.m.