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Extended Stay America - Cincinnati - Blue Ash - Reed Hartman
- Hotels
- Blue Ash, OH
About this business
Location details
4630 Creek Rd., Blue Ash, OH, 45242, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Business response:
Edward, thanks for sharing your wonderful rating about your experience at the Extended Stay America. We are happy to see your stay with us was perfect in all the ways and hope we have the pleasure of hosting you again soon. Sincerely, Hotel Management
only 1 thing could have been better. My wife watches national news a lot on MSNBC. That channel was not on the list. First time ever
Business response:
Thanks for being our guest at Extended Stay America. We are delighted to read you liked our attentive service and that our location was perfect for your needs. Your feedback is appreciated as it will help us improve our facilities moving forward. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, Hotel Management
Seemingly nice hotel with hidden issues The check in was smooth and the staff was nice and accommodating. The issues being with the fold out bed that had dirty sheets. When asked for new sheets for the fold out, the front desk worker said, "There are sheets on the fold out?" and rolled his eyes. The next morning the grab-and-go breakfast left a lot to be desired. Muffins and granola bars-ok. Warm-ish coffee- ok. Oatmeal and tea packages with no hot water to make the items- not ok. The next evening when returning to the hotel... read more
Business response:
Davey, thanks for evaluating your stay. We are pleased to read you liked our warm welcome and our convenient location. However, we apologize for the cleanliness issues in your room and are also sorry to know you weren’t satisfied with our grab-and-go- breakfast. Your feedback of your room is discussed with our housekeeping team to ensure they step up their game and deliver better services. Our brand leaders will be informed about your concern when we’re updating our breakfast selections going forward. We hope you’ll give us ... read more
The only problem I had with the hotel was no daily housekeeping service. Other than that everything else was great, has a kitchen, stove, microwave, fridge, dishwasher and everything was pretty clean
Business response:
Edwin, thank you for being our guest at Extended Stay America. We are glad to know you had a good time here and were satisfied with most aspects we have to offer. We would also like to inform you that, to respect the privacy of our long term guests, our housekeeping service is conducted on a weekly basis, although we are always happy to provide this at your request for a minimal fee. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
Family trip They didn’t have the room I had paid for but made other arrangements for my family. Place was clean but out dated
Business response:
Jeremy, we understand your frustration and regret the inconvenience it caused. However, we are happy that our staff did their best to accommodate you and your family. Nonetheless we have discussed your comments with our team, and we have altered our procedures so this does not happen again. We hope you all will give us an opportunity to make this up to you on a future stay. Sincerely, Hotel Management
Our OH trip The room was clean. Everything was good. Location was good for where we needed to be.
Business response:
Karen, thank you for sharing your experience at Extended Stay America. We are delighted to read you loved the convenience of our location and were impressed with all that we have to offer. Thanks once more for your business, and we look forward to having you as our guest again in the near future. Sincerely, Hotel Management
Well run hotel The front desk staff was great and extremely friendly. Sean the General Manger went out of his way to make sure everything was great for our stay. Much appreciated. It is nice to see a manager take an active role in his property and guests.
Business response:
Jason, thank you for staying at Extended Stay America. We are delighted to read you were impressed with our courteous service and had a great time with us. I will be sure to share your compliments with my team. We appreciate you being our guest and hope to see you soon. Sincerely, General Manager
Business response:
Lillian, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, General Manager
air condition had a layer of dust on it. Air condition had a layer of dust on it so I know it wasn't cleaned for months. Beds were not very comfortable. Counter looked out of shape and was kind of coming off the wall. But the staff that helped me check in was nice and so was the lady that helped me extend for another night. I liked the inexpensive option.
Business response:
Thank you for reviewing your stay. We are happy to read you liked the value we offer and the attentive service provided by our staff. That being said, we sincerely apologize that your room was not serviced and cleaned to the level it should have been, and for the inconvenience we caused you. Please be assured your concerns have been communicated to our housekeeping team. We would love the chance to make it up to you. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Cincinnati - Blue Ash - Reed Hartman
How is Extended Stay America - Cincinnati - Blue Ash - Reed Hartman rated?
Extended Stay America - Cincinnati - Blue Ash - Reed Hartman has a 3.4 star rating with 1,574 reviews.
When is Extended Stay America - Cincinnati - Blue Ash - Reed Hartman open?
Extended Stay America - Cincinnati - Blue Ash - Reed Hartman is closed now. It will open on Monday at 8:30 a.m.