Extended Stay America - Cincinnati - Blue Ash - Reed Hartman

Business response:

Thank you for staying at Extended Stay America. We are delighted to read you had a great time here and that you liked your well-appointed room. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Hotel Management 

Business response:

Thanks for being our guest. We are happy your overall stay with us was a pleasant one. We work hard to make every guest's stay a memorable experience, so we are sorry we fell short. We are already working to correct these issues for future guests. We're pleased you chose our hotel for your visit, and we hope you will stay with us again so we can make it up to you. Sincerely, Hotel Management 

Business response:

It was a pleasure having you as our guest at Extended Stay America. Although you had a great stay with us, we are sorry our grab-and-go breakfast offerings weren’t to your satisfaction. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. Thank you for choosing us, and we hope to welcome you back again soon. Sincerely, Hotel Management 

Business response:

Thanks for choosing Extended Stay America for your stay. We are pleased you were overall satisfied with your stay with us. We have taken a note of your feedback in regard to our breakfast offerings as we plan any changes to our selections. We would like to inform you that, as we have a full-size refrigerator which includes ice trays for your convenience, we do not have ice machines on our property. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management 

Business response:

Sarah, thank you for being our guest at Extended Stay America. Although we are sorry for the difficulties you experienced at your previous hotel, we are glad we made your stay with us a great one. It was a pleasure having you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Wow - Charles, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star review, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

David, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Selena, thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management