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Extended Stay America - Cincinnati - Covington
- Hotels
- Covington, KY
About this business
Location details
650 W. 3rd St., Covington, KY, 41011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Check was easy and the worker was friendly. The first room given didn’t appear clean. The sheets had stains on them and I wasn’t taking the chance staying in the room.
Business response:
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience with us did not meet your expectations. Please accept our sincerest apologies for any inconvenience you encountered during your stay. Providing a comfortable and enjoyable experience for all our guests is our top priority, and we regret that we fell short in your case. We would appreciate the opportunity to learn more about what went wrong so we can address the issues directly and ensure they do not happen again. We value you... read more
The room was kind of gross.
Business response:
Dear Kevin, Thank you for sharing your feedback regarding your recent experience. We sincerely apologize that the room did not meet the expected standards of cleanliness and comfort. A well-maintained environment is essential, and we recognize the significant impact it has on our guests’ overall experience. Your input is valued, and we will ensure it is shared with our team to address these issues and enhance the experience for future guests. Sincerely, Hotel Management
The shower flooded upon arrival and the shower floor also did not seem clean so I wore shoes while I bathed. It reeked of cigarettes and nastiness.
Business response:
Dear Danielle, Thank you for your feedback. We’re sorry the condition of the shower and the overall atmosphere of the room made your stay uncomfortable. This isn’t the experience we want for our guests, and your comments will be shared with the team to ensure these issues are addressed. We appreciate you bringing this to our attention and hope to offer a much better experience in the future. Sincerely, Hotel Management
Was close to bus station and many restaurants. But the room had a strong cigarette and mildew odor. Would not recommend if you have allergies.
Business response:
Dear Chandler, We sincerely apologize for the strong cigarette and mildew odors in your room. We understand how this can be especially concerning for guests with allergies, and we take such concerns very seriously. Your comments have been shared with our housekeeping and maintenance teams to ensure immediate corrective action. We value your input and hope you’ll consider giving us another opportunity to improve your experience. Sincerely, Hotel Management
I been waiting on my refund for 10day now
Business response:
Dear Chase, Thank you for your feedback. We apologize for the delay in receiving your refund and understand how frustrating this has been. Your experience will be shared with the appropriate team. We appreciate your patience and thank you for bringing this to our attention. Sincerely, Hotel Management
I could not even stay at this place, walked in the room.walked out and never stayed.
Business response:
Dear TAMMY, Thank you for your feedback. We apologize that we did not meet your expectations. We will share your comments with our team. Should you consider giving us another opportunity in the future, we will do our best to provide a much better experience. Sincerely, Hotel Management
I had heard it wasn't good, but I didn't expect it to be this bad. During the 9-day stay, the rooms were never cleaned or linens changed, and there was no shampoo or soap refilled.
Business response:
Dear Noboru, Thank you for taking the time to share your feedback. It’s disappointing to know your stay did not meet expectations, especially given your initial concerns. We understand the importance of comfort and consistency during an extended visit. Housekeeping is provided weekly, and we regret that this standard was not met in your case. We will review this with our team to ensure greater reliability. Additional services are always available upon request for a small fee, and fresh linens can be picked up at any time fro... read more
Check-in wasn’t terrible just very slow. Place is very outdated and there was dust everywhere. The rooms were very worn out I had to switch from my first room because it smelled of cigarettes and was very musty. The second room was 5% better however the carpet was terrible and not vacuumed crumbs everywhere. It seemed more like an apartment building than a hotel with kids running around all hours of the day. The area has a lot of sketchy people i think they should to hire someone to watch the building I don’t think I would s... read more
Business response:
Thank you for taking the time to share your feedback regarding your recent stay with us. I would like to sincerely apologize for the inconvenience and disappointment you experienced.Please know that this is not the level of service we aim to provide. Your comments have been shared with the relevant departments, and we are actively working to address and correct the issues you raised. We truly value your feedback, as it helps us improve and ensure a better experience for all our guests.We deeply regret that your visit did not... read more
"breakfast included" was one Nutrigrain bar. Broken coffee machine. Hotel should not claim breakfast included if it is a choice between a honey bun and a Nutrigrain bar and that is it.
Business response:
Dear Guest, Thank you for choosing to stay with us. We recognize the importance of starting your day with a good breakfast, and we sincerely apologize that your experience did not align with your expectations. Your feedback is highly valued, and we are dedicated to utilizing your insights as we continually enhance our services. We look forward to the opportunity to serve you better in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Covington
How is Extended Stay America - Cincinnati - Covington rated?
Extended Stay America - Cincinnati - Covington has a 3.6 star rating with 1,784 reviews.
When is Extended Stay America - Cincinnati - Covington open?
Extended Stay America - Cincinnati - Covington is open now. It will close tomorrow at 12:00 a.m.