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Extended Stay America - Cincinnati - Fairfield
- Hotels
- Fairfield, OH
About this business
Location details
9651 Seward Rd., Fairfield, OH, 45014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
disappointed This place needs to be updated. We were disapointed in the condition of the bathroom. There was a big gap in flooring that had several layers of dirty looking caulking along the tub....Also the paint was peeling on the wall above the bed ......if you would like pictures we have several we could send you..
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the condition of your room was not to your satisfaction. I discussed your comments with the team, and we in process of updating our property. We will be sure that these concerns are addressed right away. The staff and I appreciate your comments, as it will only help us to improve. I do hope that you will return to our hotel, or any of our other brand... read more
Find a Better Option. Unfortunately, when I checked in they only had smoking rooms available. It was 10:45pm and I did not want to hunt for another hotel, so I reluctantly accepted. Bad choice. The smoking floor reeked of smoke. The room was no different - poor ventilation, dingy furnishings, everything smelled of an ashtray. I assume the non-smoking rooms are better - but nevertheless, I would not stay in this hotel again.
Business response:
I wanted to thank you for the time you have taken to provide our hotel with your feedback. We understand the concerns you had regarding the room smelling of smoke, and would like to apologize for the inconvenience. We do have rooms at this location which are smoke free, and in the future, all rooms at this location will become a non-smoking property. I am grateful for the feedback you provided so we are able to continually improve our hotel. I do hope that you will return to our hotel, or any other Extended Stay Hotels locat... read more
Clean The room was clean and fairly comfortable.
Business response:
Thank you so much for sharing your experience with us. I am glad to read that you were pleased with cleanliness and comfort of our hotel. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
EXPEDIA FAILED MISERABLY FIRST OF ALL I WAS ON A FIVE HOUR LONG DRIVE, EXPECTING A ROOM WHEN I ARRIVED.. I MADE IT TO THE FIRST HOTEL I PAID FOR AND BOOKED ONLY TO LEARN UPON ARRIVING YOU GUYS HAD OVERBOOKED, SUBESQUENTLY I WAS REFERRED TO A SISTER HOTEL THREE MILES AWAY.. THE REASON I PICKED THE FIRST HOTEL WAS BECAUSE IT WAS 2 MINUTES AWAY FROM MY BUSINESS MEETING... SECONDLY, NO ONE EVER TOLD ME THAT I WAS RESCHEDULED TO ANOTHER HOTEL, EVEN THOUGH THEY HAD MY PHONE AND E MAIL ADDRESS.. I WILL NEVER, EVER USE EXPEDIA AGAIN... read more
Worst Ever! The room was dirty. There was mold on the shower surrond. The bathroom sink faucet leaked like a sieve. There were visable stains on the carpet. There was a large water spot on the ceiling. We could hear dogs barking that were with their owners in another room.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The cleanliness issue you described is unacceptable, and I sincerely apologize for your experience. To uphold our company's high standards, we will provide additional training moving forward. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Never agin!!!!!!!!!!! Not clean, bad paint job, old out dated appearance , not enough staff, miss representation of free breakfast. I will never stay at any extended stay agin!!.
Dirty, run down hotel. Hotel was dirty and run down. Toilet was backed up when we got to the room. Wall paper, carpeting (inside & out) along with old fashioned neon lights need replacing. Did not have a current TV screen guide on the TV. Had to ask for dishes and a coffee pot (which did not work). $100/night is too extravagant for this hotel room.
Business response:
Kevin - We appreciate you taking the time to write a review of your experience with us. We are very disappointed to hear about the condition of your room and that you were not informed of our customizable kitchen packs. We store our kitchenware in a clean, sterile environment and allow our guests to choose what items they would like in their room. Once they have customized their kitchen, we deliver the items to their room. We will work with our front desk staff to make sure we are fully informing our guests of our available ... read more
Great staff -- in a poor, neglected hotel We went looking for a clean place to stay that would be close to local shopping. The photos looked great online, so we went with it. It's an understatement to say the photos did NOT match the property. The hotel was overall VERY dirty. Our room and the entire third floor of the hotel have not been updated since the late 80s. The wall paper was falling down, the leather recliner in the room was falling apart, and the mold was taking over in the bathroom. We paid a TON, and I was so di... read more
Never again... I've stayed in a lot of hotels, to include other Extended Stay, and this was the worst by far...it looked liked a motel 6 in the hallway and the room was not much better. The totels were a dingy white and the tub had mildew all around. The coffee maker looked as if it had never been cleaned. The bed wasnt bed; however, the sheets were so cheap the fitted sheet didnt stay on the bed.
Business response:
I appreciate you bringing your experience to our attention. I sincerely apologize that your room was not properly cleaned. As this hotel’s manager, I assure you that I have addressed this issue with our staff in order to ensure that this does not happen again. I appreciate feedback from our guests, as it provides us the opportunity to make improvements to our hotel. I do hope that you will return to our hotel, or any other Extended Stay America hotel in the future.
Frequently asked questions about Extended Stay America - Cincinnati - Fairfield
How is Extended Stay America - Cincinnati - Fairfield rated?
Extended Stay America - Cincinnati - Fairfield has a 3.5 star rating with 1,272 reviews.
When is Extended Stay America - Cincinnati - Fairfield open?
Extended Stay America - Cincinnati - Fairfield is open now. It will close tomorrow at 12:00 a.m.