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Extended Stay America - Cincinnati - Fairfield
- Hotels
- Fairfield, OH
About this business
Location details
9651 Seward Rd., Fairfield, OH, 45014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again. The breakfast was far from anything to brag about. The water for the hot chocolate was only warm. The muffins not fresh. Poor excuss for breakfast
Business response:
We are sorry for the disappointment you had with our complimentary grab-and-go breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope to have the opportunity to serve you again on your future visit to our city. Sincerely, Hotel Management
Don't stay here Terrible
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Please consider giving us a second chance in the future, so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Sad world we live in...... The rooms are non smoking but the smell of smoke and mildew in the rooms are awful the beds needed to be thrown out a long time ago very uncomfortable. My husband left his favorite jacket behind the bathroom door we new it was a long shot to get it back we did not trust the people that are in this area. The world just is not the same anymore so SAD....
Business response:
Please accept our sincere apologies for not living up to your expectations. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our facilities and service levels going forward. If we can be of any further assistance, please don't hesitate to reach out to us. We deeply regret the inconvenience caused, and please consider giving us a second chance in the future. Sincerely, General Manager
Underwhelming I was not comfortable, we had to go up & down stairs to get to our room on the first floor. The stove didn't work into 114. The lights went out & there was no back up generator. The young lady that checked us in on 4/28 was wonderful.
Business response:
Peter, thank you for your feedback regarding your stay. We apologize for the poor service and facilities you experienced while here and that it created such a bad impression of our hotel. We clearly missed the mark and want you to know that this is not standard service for us. We will take your comments and take the necessary action so we can improve the overall experience. We hope you will reconsider a return visit and give us a second chance to make a better impression. Sincerely, General Manager
Rude receptionist Hotels.com booked me at a overbooked hotel. The receptionist at Extended Stay America Cincinnati - Fairfield was extremely rude and hung up on me multiple times.
The front desk people the most rude person and bad service, I pay for a service I didn't ask for favor or free service
Business response:
Thank you very much for providing us with your feedback. The stay with us you described is unacceptable, and I sincerely apologize for your experience. Our staff will be coached on the high-level of customer service that must be shown to guests. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Save your money and book down the street ! Fan on the room heater did not work, asked the front desk to look at it, nothing was done! Asked again, still nothing. Room was very old looking, carpet was dirty, did see one thousand legger in the room(a bug). Save your money and look elsewhere!
Reason to cancel! We had a reservation but decided not to stay after checking oout a couple of rooms Off odors including tobacco and cleaning agents?, carpet staining in rooms and halls, damaged furniture, all for almost $100/night. So we cancelled and went out to find something nicer (Howard Johnson's)right down the street for half the price.
Disappointing Staff was friendly enough. But I don't expect to find toenail clippings on the carpet. There are other (better) options in the same price range.
Frequently asked questions about Extended Stay America - Cincinnati - Fairfield
How is Extended Stay America - Cincinnati - Fairfield rated?
Extended Stay America - Cincinnati - Fairfield has a 3.5 star rating with 1,272 reviews.
When is Extended Stay America - Cincinnati - Fairfield open?
Extended Stay America - Cincinnati - Fairfield is open now. It will close tomorrow at 12:00 a.m.