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Extended Stay America - Cincinnati - Fairfield
- Hotels
- Fairfield, OH
About this business
Location details
9651 Seward Rd., Fairfield, OH, 45014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Avoid at all cost!! TRUST ME I beg you not to stay at this location. I have NEVER had an issue from any location across the country. The only thing positive about this place is the front desk associates, who also believe the manager, Dave, is a horrible person. I stayed weekly at this location from 12/5 - 12/15 and renewed the last time from 12/15 - 12/22. I booked this stay through Hotels.com because I am a Gold member, and have been with them for over 10 years. I paid for my stay online which was $419.80, as it was much ch... read more
Business response:
Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience. You deserved a comfortable and stress-free stay, and we assure you that what you experienced is not typical. As your review is anonymous, we would need more information to address your specific concerns. Please do not hesitate to contact our general manager directly if you would like to discuss this matter in more detail. Thank you for being our guest, and we hope you will consider staying with us again. Hote... read more
It was fine, to stay when you are on the road!!!!!!!!
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Don’t stay there
Business response:
Donald, we sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Business response:
Thank you for your rating. We are disappointed to know you had an unpleasant experience. We hope you will consider staying with us again as we would love to provide you with an excellent visit in the future. Sincerely, Hotel Management
Overnight stay Everything seems to require additional requests , cutlery, crockery, hairdryer etc.
Business response:
Lorraine, thanks for being our guest. We apologize as we didn’t explain our hotel policy to you on arrival. Since we are an extended stay property, our guests often bring their personal items like hair-dryers, toiletries, and other items but these are also available upon request at the front desk. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We will make sure our front office team communicates this without fail going ahead. Counting on your ki... read more
The hotel is not friendly to disabled/handicapped people. The main entrance has steps to get to every floor, there is an additional entrance for the first floor but only one handicapped accessible room. They have no trolleys or any kind of equipment to roll your luggage to your room. The woman who checked me in was flat out rude when explaining that the hotel doesn't have any assistance equipment. The only bright spot was the woman who checked me out. She was apologetic when I complained about the lack of accessiblity issues... read more
Business response:
Roger, thank you for choosing our hotel for your stay. We are very sorry as our facilities were not up to your expectations and for the poor service you received from one of our associates. We will use your feedback as a training tool as it will help us to improve our service moving forward. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Easy access, convenient to surroundings. Bed is not comfortable. And not as clean as id prefer. But was a last minute stop.
Business response:
Laura, thank you for being our guest. We are happy to know you liked our convenient location, but we are sorry for the inconveniences you had in your room. We are working to remedy the issues you mentioned so the next time your stay will be absolutely perfect. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Fairfield
How is Extended Stay America - Cincinnati - Fairfield rated?
Extended Stay America - Cincinnati - Fairfield has a 3.5 star rating with 1,272 reviews.
When is Extended Stay America - Cincinnati - Fairfield open?
Extended Stay America - Cincinnati - Fairfield is open now. It will close tomorrow at 12:00 a.m.