Extended Stay America - Cincinnati - Florence - Turfway Rd.

Business response:

Please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the cleanliness issue you experienced in your room. We are working with our housekeeping team to see where we failed and to make sure this isn't repeated. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management 

Business response:

Thank you for your feedback. We are very passionate about providing our guests with clean accommodations, and we apologize we fell short in this case. We have shared your comments with our Housekeeping Manager to see where we went wrong so any necessary improvements to our processes can be made. We hope you give us another chance when you return to our area as we would appreciate the opportunity to provide you with an excellent stay. Sincerely, Hotel Management 

Business response:

Thomas, thank you for your amazing review of the Extended Stay America. We are delighted to know you had a flawless stay at our hotel and that you loved every aspect of our hotel. Your review made our day, and we hope to see you soon again. Sincerely, Hotel Management 

Business response:

Thank you for taking time to evaluate our hotel. We’re glad to know overall you had a pleasant stay and that our location was convenient for your needs. However, we’re sorry for not meeting some of your expectations. Please be assured that your feedback has been shared with the appropriate individuals in our organization. We hope you will consider a return visit as we would love the opportunity to make it up to you. Sincerely, Hotel Management 

Business response:

Andrew, thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management 

Business response:

Thank you so much for the nice rating regarding your stay at Extended Stay America. We hope you are already planning another trip our way. Sincerely, Hotel Management 

Business response:

Tonya, although you had a pleasant stay, it appears we may have missed an important communication during your check-in. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, but we are always happy to provide it at your request for a minimal fee. Your feedback with regards to the grab-and-go breakfast has been shared with our Brand Leaders so they have knowledge of our guests' desires regarding the breakfast choices and assists them in determining new ... read more

Business response:

Thank you for your review. We apologize that we fell short of your expectations when it came to our complimentary grab-and-go breakfast. We will make note of your feedback as we plan our breakfast offerings. As we have refrigerators in all our rooms which includes ice trays for your convenience, we do not have ice machines on our property. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management 

Business response:

Jim, thank you for the glowing review of Extended Stay America! It is delightful to read about the great service you received from Chris and how his actions exceeded your expectations. Please be assured we will share your compliments with him. We appreciate your feedback and look forward to your return visit. Sincerely, Hotel Management