Extended Stay America - Cincinnati - Florence - Turfway Rd.

Business response:

Pamela,thanks for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. ​Sincerely, Hotel Management 

Business response:

Mellanie, thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thanks for the feedback. We are sorry for the cleanliness issue in your bathroom and that you were disappointed with our bedding.Your concerns have been immediately brought to the attention of our housekeeping for review and action.We do have a variety of room configurations which may be more suitable to your needs the next time you stay with us. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management 

Business response:

Please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the odor issue you experienced in your room. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management 

Business response:

Belinda, thank you for writing such a lovely review about your experience at Extended Stay America. We were thrilled to read about the excellent service you received from Chris and how his actions exceeded your expectations. Please be assured we will share your compliments with him. We appreciate your feedback and look forward to your return visit. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Thank you for reviewing our hotel. We’re sorry for the inconvenience you had due to the AC in your room and that our staff was not as attentive as they should have been. Please be assured that we have discussed your feedback with the concerned teams, and we’re taking appropriate steps to prevent such incidents from happening again. Sincerely, Hotel Management 

Business response:

Thank you for sharing your feedback. Although you liked our location, we offer our apologies for the smoke smell which impacted your stay. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. Thank you again for sharing your observations and we hope you give us another opportunity to meet your expectations in the near future. Sincerely, Hotel Management 

Business response:

Cynthia, thank you for the fantastic rating and for your comments about staying with us at Extended Stay America. Our goal is to make every guest feel welcome and comfortable their entire visit, so we are pleased to know your experience with us met these expectations. We look forward to serving you again the next time you are in the area! Sincerely, Hotel Management