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Extended Stay America - Cincinnati - Florence - Turfway Rd.
- Other
- Florence, KY
About this business
Location details
7350 Turfway Rd., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Hotel wasn't bad however.. The room was not clean. When putting our things away we wound cupcake wrappers stashed all over the room, and there were old chicken nuggets in the freezer. They do not have a ice machine and the maid did not fill the ice trays so we had no ice at all. There is no blow dryer, the tub doesn't plug, there is no coffee maker, no cups in the room. The breakfast is only coffee muffins and granola bars.
Business response:
Taylor, I am very sorry we failed to deliver the exceptional stay you deserved. It is disappointing to know that you encountered cleanliness issues in your room and that our dishware policy was not communicated to you at the check-in. our brand standards require us to make the kitchen amenities available at the front desk rather than leaving them in the suites. Your review has been shared with our front desk and housekeeping staff to ensure all processes are being followed. We hope that your overall pleasant experience will ... read more
Ted and Bonnie You need a carport for guests when it is raining?
Business response:
Ted, we appreciate your nic4e rating and are glad you had a pleasant stay at Extended Stay America - Cincinnati - Florence - Turfway Rd. Your feedback is valuable and have also made a note of the same. Thank you for being our guest. We hope to see you again soon. Sincerely, General Manager
Passing through Good overnight stop.
Business response:
Thank you for choosing to stay at Extended Stay America - Cincinnati - Florence - Turfway Rd. We are glad to know our location was convenient for your needs and that you had a good night’s sleep. It was a pleasure having you here, and we hope to have the opportunity to welcome you back soon. Sincerely, General Manager
Hotel has a funky smell Looks like they're trying to up grade while having people stayin there it smells can't say that enough
Business response:
We appreciate your feedback. We are pleased you had an overall nice stay. However, I apologize for the odor issue you experienced during your stay. We work hard to provide a clean and comfortable environment and I am sorry the smell compromised your experience. I have personally followed up on your concerns to ensure we are well poised to serve you better during your next stay. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
I was not happy about the breakfast. Coffee and muffins is not a breakfast to me
Business response:
Thank you for the review and for sharing your experience. I am glad that overall you had a pleasant stay. However, I am sorry that you were unhappy with our grab-and-go breakfast offerings. We value your feedback and will take it to heart. Thanks for being our guest. We hope you will make the same choice the next time you visit our area. Sincerely, General Manager
Friendly staff, but the room wasn't as clean as it should be.. the bed was in poor quality not comfortable husband had to sleep in recliner it was more comfortable.. :(
Business response:
We appreciate your comments and are happy to read you liked our courteous associates. However, I am sorry to know that you were disappointed with the mattress in your room. We would have loved the opportunity to resolve this issue while you were here and would have moved you and your husband to another room upon request. We hope that you will choose to stay with us again so that we can provide you with a better experience. Sincerely, General Manager
I would stay again! Large room, convenient location, and friendly service. Just wish they had more dishes... Very limited for family of 4.
Business response:
Leslie, on behalf of my team, thank you for taking the time to post such wonderful feedback about Extended Stay America - Cincinnati - Florence - Turfway Rd. We're so happy you had a great stay with us, and enjoyed our location and service. We look forward to having you and your family back the next time you are in the area. Sincerely, General Manager
The room was updated and clean. Downside - had to get dishes, cups, etc by calling front desk. Also, no hairdryer - had to get one. Also, thought they would have some type of breakfast. Had coffee and granola bars. All in all room was fine, had restaurants right near by and close to the highway.
Business response:
Janet, thanks for the review of your stay at Extended Stay America - Cincinnati - Florence - Turfway Rd. We're delighted to read you liked your well-maintained room and our location. We appreciate you being our guest and hope to serve you again soon! Sincerely, General Manager
Rooms smelled funny , beds were very firm and rooms not very clean . Didn't see any bugs though :0 was dissapointed with the grab and go breakfast . Will not be staying here on our next visit .
Business response:
Thank you for being a guest at our hotel. We are pleased to know you enjoyed your overall stay. Our team is committed to providing clean, comfortable and well maintained suites for our guests, and we apologize this was not the case during your stay. Please know your feedback has been shared with the entire team to ensure a review of our processes. Thank you for your feedback, and we would appreciate the opportunity to welcome you back soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Cincinnati - Florence - Turfway Rd.
How is Extended Stay America - Cincinnati - Florence - Turfway Rd. rated?
Extended Stay America - Cincinnati - Florence - Turfway Rd. has a 3.7 star rating with 1,769 reviews.
When is Extended Stay America - Cincinnati - Florence - Turfway Rd. open?
Extended Stay America - Cincinnati - Florence - Turfway Rd. is closed now. It will open on Sunday at 12:00 a.m.