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Extended Stay America - Cincinnati - Florence - Turfway Rd.
- Other
- Florence, KY
About this business
Location details
7350 Turfway Rd., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Nice and clean Good stay,good comfort,good staff,everything is good....
Business response:
t was our pleasure having you as our guest at Extended Stay America ___________, and thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and our facilities and service were to your satisfaction. We look forward to sharing your positive feedback with our team. Please visit with us again the next time you are in the area. Sincerely, Hotel Management
The bed felt like I was sleeping on a hard box. When we got off the elevator, an awful smell hit us in the face. Otherwise a good stay.
Business response:
Thank you for your review of Extended Stay America. Although your stay was overall pleasant, we sincerely apologize for the problems you encountered with the comfort of the bed. We have shared your comments with my engineering department and we are looking into the issue so that we can correct it. We hope you will consider giving us one more chance so we can serve you better. Sincerely, Hotel Management
Business response:
James, thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management
Average Nice front desk staff. Outdated but clean. Elevator was scary.
Business response:
Thank you for being our guest. We are happy to know you had a good time here and that your overall experience was a pleasant one. With that said, we are sorry for the cleanliness issues you experienced here. We have shared your feedback with our housekeeping team and will use it as a training tool to improve our performance moving forward. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
Weekend getaway Though the hotel was no frills, it was a nice clean place and the location was great. Lots of restaurants and shopping closeby.
Business response:
Debbie, thank you for choosing Extended Stay America for your weekend getaway. We are glad you had a nice time with us and that you liked our convenient location. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Clean and comfortable The room was comfortable and roomy but had no supplies at all in the kitchen, not even a couple of glasses. They supplied a dish towel but as there were no dishes to use, it seemed a bit superfluous!! Glasses were not provided in the bathroom either. Nice and close to I75 and restaurants.
Business response:
Leslie, thank you for the feedback about your stay at our hotel. We are sorry to hear there were some concerns during your stay. To make sure this doesn't happen again, we are actively working with staff to improve our guest experience. We appreciate your comments as they will only help us improve. Please know kitchenware for your suite is also available and kept at the front desk to ensure cleanliness. We hope you will give us another opportunity to provide you with the excellent experience you deserve. Thank you! Sincerel... read more
Good for a business stay.
Business response:
Mark, thank you for sharing your experience at Extended Stay America. We are glad to know you had a good time here and were satisfied with all that we offer. It was a pleasure hosting you and we hope to see you again soon. Sincerely, Hotel Management
VERY FRIENDLY, Convenient location The staff was extremely accommodating and caring. There's really no more you could ask for. The rooms are reasonably comfortable, very good location close to grocery, many choice restaurants and the interstate.
Business response:
Thank you for being our guest at Extended Stay America. We are thrilled to know our location was convenient for your needs and that you were impressed with the service provided by our staff. It was a pleasure hosting you, and we look forward to seeing you again soon! Sincerely, Hotel Management
Chosen for location only The linen was of POOR quality, I had to go out and buy sleepable sheets for the bed, the pillow was a lumpy mess, and not enough towels for ONE person. The "kitchen" floor was so filthy it left ones feet backened.
Business response:
Thank you for choosing our hotel for your stay. We would like to offer our apologies for not living up to your expectations. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Florence - Turfway Rd.
How is Extended Stay America - Cincinnati - Florence - Turfway Rd. rated?
Extended Stay America - Cincinnati - Florence - Turfway Rd. has a 3.4 star rating with 2,355 reviews.
When is Extended Stay America - Cincinnati - Florence - Turfway Rd. open?
Extended Stay America - Cincinnati - Florence - Turfway Rd. is closed now. It will open on Sunday at 12:00 a.m.