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Extended Stay America - Cincinnati - Florence - Turfway Rd.
- Other
- Florence, KY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
7350 Turfway Rd., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
We had a good time because of the friends we were with. Just wish we could have gotten a few folding chairs so 2 of us didn't have to sit on the edge of the bed to play cards.
Business response:
Georgia, On behalf of our team at Extended Stay America, thanks for the wonderful review! We are glad to know our location was ideal for your plans and that you were satisfied with your stay. It was a good to have you here, and we hope you and your friends will come and see us again soon. Sincerely, General Manager
Didnt like it It wasnt very clean, breakfast on the go was weird, the kitchen had no pots, pans, plates, forks. Nothing!
Business response:
Metkas, thank you for staying with us and letting us know your overall visit was pleasant. However, I apologize for the inconvenience you experienced while here. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk. I am sorry this was not informed at the time of check-in. We hope to have the opportunity to make it up to you on a future visit. Sincerely, General Manager
Staff was helpfulbut hotel is old and outdated. Elevator was dirty.
Business response:
Lellie, thank you for your review and letting us know you liked our friendly service. However, I am sorry if we missed meeting some of your expectations. I have shared your feedback with my housekeeping team for review and action. We hope to have the opportunity to make it up to you on a future visit. Sincerely, General Manager
Business response:
Steven, thank you for your 5-star rating. We are delighted to know you loved each and every aspect of your trip. We hope to welcome you back soon at Extended Stay America. Sincerely, General Manager
Business response:
John, thank you for your five-star rating of Extended Stay America. Your positive review is greatly appreciated. We hope you will visit us again soon. Sincerely, General Manager
Just okay Was okay. No ice machines or blow dryers on site. Asking for extra blankets was like pulling teeth.
Business response:
Thank you for providing your feedback. We are pleased to know that your overall stay was a good one. With that said, we are sorry our hotel and amenities were not to your expectations. Our guests often bring their personal items from home to use in their suite, so that's why our hair dryers are available at the front desk. And as we full-size refrigerator in all our rooms, we don not have ice machine on our property. We will make sure our team communicates this more clearly going forward. We hope to have the opportunity to w... read more
Bare bones stay. Staff was friendly and quick to respond to all request. I have stayed at an extended stay before this was bare bones. Did not change towels on a 2 day stay, did not give additional soap, no extra toilet paper in room. You had to request a coffee pot. I will not stay at another one. The location was great close to everything.
Business response:
Thank you for being a guest at our hotel. We are pleased to know our location was ideal for your visit and that you were impressed with the service provided by our staff. However, I am sorry our amenities and services were not up to your satisfaction. Please know, kitchenware for your suite is available and kept at the front desk to ensure cleanliness. And fresh linens and towels along with any toiletries are always available at the front desk and are always complimentary. We appreciate your business and hope to have the opp... read more
Business response:
Sarah, many thanks for sharing your nice rating of Extended Stay America - Cincinnati - Florence - Turfway Rd. We are delighted we exceeded your expectations for a fun-filled visit to our area. We hope to have the pleasure of welcoming you again soon. Sincerely, General Manager
Negative experience The room had crumbs on the floor and counter and smelled. The bathroom tub and sink looked like it they had not been scrubbed in weeks. The cleaning is lacking and no one appears to be managing it with spot checks. When I complained the front desk agent only offered to inform the manager; which I am certain did not happen. I explained to the front desk agent that it did not give a feeling of cleanliness. When I connected to Wi-Fi I did not notice that I selected an access that had an additional charge eve... read more
Business response:
Robert, we strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. We truly hope you will give us another chance to prove that we are committed to providing outstanding guest service. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Cincinnati - Florence - Turfway Rd.
How is Extended Stay America - Cincinnati - Florence - Turfway Rd. rated?
Extended Stay America - Cincinnati - Florence - Turfway Rd. has a 4.2 star rating with 1,321 reviews.
When is Extended Stay America - Cincinnati - Florence - Turfway Rd. open?
Extended Stay America - Cincinnati - Florence - Turfway Rd. is closed now. It will open on Sunday at 12:00 a.m.