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Extended Stay America - Cincinnati - Springdale - I-275
- Hotels
- Springdale, OH
About this business
Location details
320 Glensprings Dr., Springdale, OH, 45246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Won't stay here again Our room wasn't as clean as it should've been. There was visible dust & dirt/mud on the floor. The bed was very uncomfortable. The linens weren't comfortable. When we asked for extra towels, we were told we had to exchange towels we had, as they have no extra. Same for pillows. It wasn't a nice stay & we won't stay there again. We also had to leave 1 day early, & the desk clerk wasn't helpful at all when it came to checking out & getting a refund for the extra night we didn't stay.
Business response:
We certainly apologize for the issues you encountered which led to a disappointing stay. I have shared your feedback with our Housekeeping teams in order to take corrective actions immediately. We appreciate you sharing your feedback as it will help us improve our service and amenities. We hope you will consider a future stay as we would welcome the opportunity to make it up to you. Sincerely, General Manager
Terrible Based on reviews we chose to stay for a single night as out stop to final destination. The receptionist was obviously having a bad day and proceeded to explain how the person on the phone called her an explicit profanity - in front of everyone. Not the greatest start The pictures were definitely old, the room was very worn out and dirty. Spilled water on floor and the white towel was black when mopped up. Would not stay again or recommend.
Business response:
Please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our Head of Housekeeping and with the department associates in order to ensure changes are made immediately to solve these problems. Your feedback is valuable to us and is taken as a training tool within the respective department heads. We hope you will consider giving us another opportunity to serve you in t... read more
Look Elswhere Surprised after reading the online reviews to find this hotel was in a bad area, and the upkeep/cleanliness of the hotel was abysmal. The bed and shower were disgusting. On top of that, there were people loitering around the hotel well after 3AM. After 2 phone calls to the front desk, the guests or random people still were outside. As a woman staying by myself, I felt very un-safe at this location & won't be returning. I was really surprised because I've stayed at Extended Stays before, but this was just a supe... read more
Business response:
Brittany, on behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager
Not the Best The door to our room was unlocked and partially open when we arrived and there a pizza box left in the frig which we did not open... there was feces on the stairs going up to our room when we checked in...when we left the next morning it had been swept off but not washed and the smell was still there...The lady at the front desk was very courteous and helpful when we checked in...
Business response:
Denise, thank you for taking the time to give us your feedback. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and I apologize for failing to provide that for you. My staff and I are taking steps to ensure every detail from the first impression at check-in to the final at check-out and will focus on providing a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to provide you with... read more
Not worth the money. The hotel itself appeared to look nice but inside the rooms were disgusting. There were bugs and leftover trash from previous guests which evidently meant that the room hadn't been cleaned throughly. I wouldn't recommend staying here unless you absolutely have to. I am unfamiliar with extended stay America and from my first and last impression will not be staying there again.
Business response:
We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we truly regret. We are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated moving forward. Please give us another opportunity to redeem ourselves on your next visit to our area. Sincerely, General Manager
Not as nice as advertised The room was OK. It was clean and in pretty good condition, but there were several problems. First the toilet seat was so loose that I thought it was going to fall off. Second, there was only 1 little bar of soap that didn't last through 2 showers and shaving the next morning. There was no shampoo or hair dryer-- I had to go to the office to get those. The stairwells had lights, but they were all out and there were several creepy people hanging around the stairs. I do not want to go back to that sit... read more
Business response:
Dave, please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed, so we can prevent these issues from occurring again. We encourage you to try us again in the near future as I am confident you will enjoy a better stay. Sincerely, General Manager
Not worth it They were over booked put us in a double bed room. When I told them that wouldn't work they put us in a room next to office. No bathroom door. People kept slamming doors. She. I called office they laughed.
Business response:
Thank you for your comments. Please accept our apologies for the less than positive experience with our front desk associates. We have customer service training in place for our associates so we are sorry this situation was not handled appropriately. We have alerted the Front Desk Manager and shared your concerns so this does not happen again. We hope you will give us another chance to demonstrate the excellent service we always strive to provide. Sincerely, General Manager
No a/c A/c did not work in our room. It was an inferno. Breakfast was breakfast bars and muffins.
Business response:
Kristen, we are truly sorry for the disappointment you had while here. Your concerns will be shared with the maintenance and breakfast team in an effort to improve of service and facilities going forward. We hope you will give us an opportunity to make this up to you during a future stay. Sincerely, General Manager
Room had obviously been previously used by a smoker! I didn't sign up to be contaminated!
Frequently asked questions about Extended Stay America - Cincinnati - Springdale - I-275
How is Extended Stay America - Cincinnati - Springdale - I-275 rated?
Extended Stay America - Cincinnati - Springdale - I-275 has a 3.2 star rating with 1,675 reviews.
When is Extended Stay America - Cincinnati - Springdale - I-275 open?
Extended Stay America - Cincinnati - Springdale - I-275 is open now. It will close tomorrow at 12:00 a.m.