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Extended Stay America - Cincinnati - Springdale - I-275
- Hotels
- Springdale, OH
About this business
Location details
320 Glensprings Dr., Springdale, OH, 45246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Extended Stay America is the worst hotel ever. Manager and staff lack customer service skills and courtesy. Treat their guest like trash!.
Business response:
Thank you for staying at our hotel and for sharing your concerns. First, we apologize for not handling your issue with empathy and with satisfaction. The service that you described is not typical for us and has been discussed with our team to prevent them from occurring again. We appreciate your business and hope you will consider staying with us once more so we can provide you with the hospitality you should have experienced on this visit. Sincerely, Hotel Management
Horrible experience.
Business response:
Regina, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future, so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Yuck Not sure how this hotel got such a good rating. When checking in, I was told smoking wasn’t allowed within 100 feet of the building, which was fine because I don’t smoke. Yet, my room smelled like old cigarette smoke. Signs said to clean up after your pet, but the bags were out, and were never refilled. The bed was probably the most uncomfortable hotel bed I’ve ever slept on. The sheets felt sticky. The cable was probably the most basic out of basic cable that you can get. I disliked the hotel so much, I ended up leavin... read more
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Das Hotel war sehr schwer zu finden da die Beschreibung ungenau ist. Es liegt versteckt hinter einem anderen Motel direkt an der Autobahn. Das Personal war nicht gerade die Freundlichkeit in Person und das Zimmer war auch nicht direkte sauber. Es lagen z.B. noch Haare auf dem Kopfkissen. Das sogenannte Frühstück kann man im stehen bei der Rezeption einnehmen. Es gibt Kaffee und abgepackte Riegel. Wir sind dann lieber zum Diner gefahren.
Business response:
Please accept my sincerest apologies for the cleanliness and service issues you encountered while here. I have shared your concerns with my Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
far below excellent The hotel reminded me more of a run down motel than a typical extended stay hotel. The room was not clean, dust everywhere, stains on the floor, cigarette buds in front of the door, etc. There was also a sign in the room that it would have basic utensils and plates, but there was nothing. But worst of all was the thin walls... You could hear every word from the rooms next to, below, and above you. Especially the guy who was talking loudly from 10pm to 3am was not great. We were driving through town, so we... read more
Business response:
We sincerely apologize for your disappointing stay as it is never our intention to lose focus on providing excellent hospitality. We wish we had the opportunity to address the issues you experienced while being here as we would have done our best to ensure you were comfortable. We will address your concerns and ensure you that we will take action for improvement. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you deserve. Sincerely, General Manager
Business response:
Yolandra, thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, General Manager
Small room. No hygiene items or hair dryer. No v Surprised there was no shampoo, conditioner or hair dryer. Room was very small. Not like picture.
Business response:
Thank you for your stay with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a homelike living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
Yuck There were yellow stains on the blanket.
Business response:
Please accept our apologies for your unpleasant experience at our hotel. Thank you for sharing these issues so we can make adjustments. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of expectations. Please rest assured that your comments have been shared with the team in an effort to improve our service. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, General Manager
Not Great We stayed here while dropping our child off to college at Miami University
Business response:
Kelly, I am very sorry we failed to deliver the exceptional stay you deserved. Everything we do is aimed at providing you with a better hotel experience. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Cincinnati - Springdale - I-275
How is Extended Stay America - Cincinnati - Springdale - I-275 rated?
Extended Stay America - Cincinnati - Springdale - I-275 has a 3.2 star rating with 1,675 reviews.
When is Extended Stay America - Cincinnati - Springdale - I-275 open?
Extended Stay America - Cincinnati - Springdale - I-275 is open now. It will close tomorrow at 12:00 a.m.