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Extended Stay America - Cincinnati - Springdale - I-275
- Hotels
- Springdale, OH
About this business
Location details
320 Glensprings Dr., Springdale, OH, 45246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The online pictures of this hotel are FALSE representation. This place was dirty and rundown. The front desk lady was "busy" with a personal conversation on her cell phone when we checked in. We asked for a first floor non smoking room as I just had a hip replacement. We got a 3rd floor room far from the outdoor filthy elevator that reeked on smoke. It was also very noisy - people partying and playing loud music both nights we were there. No one at all was at the front desk when he wanted to check out. We just left.
Business response:
Dave, thank you for staying at our hotel and for letting us know about your experience. We truly care about delivering excellent service to all of our guests, and we are sorry for the issues you encountered. Your feedback has been shared with every department involved. We are working hard to deliver the type of hospitality that you should always expect from us, and we truly hope you will consider giving us another chance on your next trip to the area. Sincerely, Hotel Management
Dégoutant Les escaliers qui montent aux chambre sont dégoutants, un gros coup de Carcher ferait le plus grand bien. Il y avait des poubelles sous les deux lits (vu car je cherchais le télécommande!!)
Business response:
Naomi, thank you for choosing our hotel and for writing a review of your stay. We apologize for the cleanliness issues you encountered during your visit. We take the cleanliness of our hotel very seriously and what you encountered is not a normal occurrence. Your feedback has been shared with our Housekeeping team, and steps are being taken to ensure that this does not happen again. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
bad experience no room when I got to the hotel. I had booked& paid for the room early in the day
Business response:
We appreciate you taking the time to provide feedback, and we're sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to welcome you. Sincerely, Hotel Management
Bed Bugs Broke A.C and terrible guest service A.c was broke called front desk was told they would call me back or have someone come look at it ater 30 mins i called back no answer finally a/c kicked on so i let that go. Only to wake up in the morning after sleeping on a mattress with a huge dip in the middle to have been bitten by bed bugs stripped the bedding and the bed was crawling with them. NEVER STAY HERE the check in process took over 30 mins because people were wanting to switch rooms because of broken things i shoul... read more
Business response:
Thank you for being our guest and for taking the time to leave feedback. Please know that we have strict policies and procedures in place to prevent pest control issues. However, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Very Disappointed Took 30 minutes to check in due to room not ready, it hadn't been cleaned at 10:30 p.m. No stores or restaurants within walking distance.
Business response:
Michael, thank you for being our guest. We apologize for the inconvenience caused to you at the time of check-in. Your feedback is shared with our housekeeping team to be more diligent going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Despite a late night arrival. Reservation for the room was made hours before we arrived. The room that was given to us was not cleaned. There was leftover pizza in a pizza box and another customers belongings. We promptly exited the room and gave in our keys and requested a refund. The front desk staff said that he wouldnt be able to process me a refund but would have the manager the next morning process my refund. I called the next morning to request the refund and they said it was processed already but the employee did not... read more
Business response:
Thank you for being our guest and for taking the time to leave feedback. We are sorry for the issues you had with your bill and the inconvenience it caused. We want all of our guests to have a comfortable and stress-free stay, and we apologize for the mix-up. Depending on your banking institution, this may take anywhere from 7-10 days. We apologize for the inconvenience, and if you are still in doubt, please contact our General Manager directly to discuss your charges. Thank you for being our guest, and we hope you will cons... read more
Stay Elsewhere Worst aspect is cheap new firm mattresses with no give that left me sore in morning so moved after 3 days to the nearby Days Inn. Room doesn’t come stocked with kitchen items so not available until next day. Room was dark. Continental breakfast is granola bars and mini muffins in cellophane in tiny office entry.
Business response:
Richard, we are disheartened to read your review. Please accept our sincere apologies for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate actions to identify why we failed so we can prevent these issues from occurring again. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management
Just Blah... The room and hotel was just as average as can be. There wasn’t anything special about it. No dishes in an extended stay hotel. Not impressed for anything more than $40 per night. The refrigerator was so loud I unplugged it till morning then the floor was wet from the unplugged refrigerator.
Business response:
Darien, we are disheartened to read your review. Please accept our sincere apologies for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate actions to identify why we failed so we can prevent these issues from occurring again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Springdale - I-275
How is Extended Stay America - Cincinnati - Springdale - I-275 rated?
Extended Stay America - Cincinnati - Springdale - I-275 has a 3.2 star rating with 1,675 reviews.
When is Extended Stay America - Cincinnati - Springdale - I-275 open?
Extended Stay America - Cincinnati - Springdale - I-275 is open now. It will close tomorrow at 12:00 a.m.