Extended Stay America - Cincinnati - Springdale - I-275

Jon 

on Expedia

7 years ago

Disgusting Most disgusting hotel room I’ve ever had the displeasure of being in. 

Dominic 

on Expedia

7 years ago

Double charged for the room I had already paid via Hotels.com before we got there. They asked my credit card just security (as often the case) but they re-charged the total amount for the room a second time. They credited it a few days later when I realized the mistake but because of a change in the exchange rate US-CAN$ i ended up paying an extra 40$. When I called the hotel they told me that it wasn’t their problem and I had to solve it with my credit card company. I insisted that it was their mistake in the first place to... read more

James 

on Expedia

7 years ago

Theft at its highest order. The problem was two days after I got home to Florida. They charged me 924.38 after I had prepaid 257.47 for the three days I and my fiance stayed. So far this issue has not been resolved. Run Run far away from all Extended Stay Americas. 

Tony 

on Expedia

7 years ago

Checked in late due to flight and was given a key to a room that was already occupied. When the door opened you could smell marijuana (and of course scared the heck out of the couple there). A few shady characters outside of their rooms at nearly 1am. Did not feel comfortable with that. The hotel was booked up. I was told that I could be given a refund. Yeah, I want a hotel room not a refund to go search for another hotel at midnight. Lucky one room was found. It too smelled a little like marijuana. It was late and I wanted ... read more

tia 

on Expedia

7 years ago

super not good my friend and I were traveling, we booked this hotel a week in advance. after driving all night we finally arrived to check in, and the man working at the office said “rooms are all full” so I said “oh sorry I forgot to tell you we had a reservation, made it like a week ago” and he informed me that all of the rooms were dirty. It was 3 am, and our plan had been to stay at this hotel, so I was furious. Asking him what he reccomeneded he replied “well if you want a clean room it isn’t gonna be here, i would go s... read more

private 

on Expedia

7 years ago

room had other people's dirty clothes in it. my socks were brown from the dirty floor. other people's trash was in the fridge. 

Tianna 

on Expedia

7 years ago

Neglected customer I booked a room for 2 nights for my birthday thinking I would have a relaxing weekend however I was put in a room that smelled like mildew due to the ac leakage that caused wet carpet. I was told by the front desk that they were booked and no other rooms were available to move to. I was upset but understood business needs. However what really made me irate is when I pulled back my sheets to sleep, and the sheets were full of nasty stains. There was a bed pad placed on top of the sheets to cover the stains!... read more