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Extended Stay America - Cincinnati - Springdale - I-275
- Hotels
- Springdale, OH
About this business
Location details
320 Glensprings Dr., Springdale, OH, 45246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Gary, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Dirty, musty, out dated
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. Your feedback has been discussed with our housekeeping team to be more diligent with their efforts. Until renovation plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Room was filthy. Moved us to 2nd room. As bad as first. Floor dirty. Urin on toilet. Sheet looked like they weren't washed. Staff apologized said they would give discount. They never did
Business response:
Thank you for staying with us and for the review. Please accept our apologies for the cleanliness issue you experienced in your suite while here. We take pride in providing a clean, fresh environment for our guest and we are sorry we overlooked something during your stay. Your feedback has been shared with our Housekeeping staff to ensure this does not occur again. We hope you will give us another chance the next time your travels bring you our way. Sincerely, Hotel Management
Holey/stained towels, had to pick up a dead cockroach from the floor.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not living up to your expectations. We do not take these concerns lightly, especially with the cleanliness of the hotel. We have addressed this matter with the head of our Housekeeping Department and housekeeping associates immediately to take corrective action so that this does not happen again. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
No cups or glasses for drinking water,room had an odor,be setup for coffee
Business response:
We apologize for the odor issue you encountered in your room. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Please note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We will remind our front desk to communicate this more clearly going forward. We hope to have the opportunity to welcome you back for a future visit. Sincerely, Hotel Management
Didn't stay an was charged . An no one at front desk to help so wasnt chared
Business response:
Joe, we are sorry to know you had some problems with the amount charged for your reservation. Please reach us out at our hotel so we can review the charges and assist you further. We look forward to hearing from you. Sincerely, Hotel Management
Locked out of room was late for work So how my keys were turned off
Business response:
Thank you for your feedback. We are sorry for the inconvenience you experienced during your stay. This is not the type of review we strive for, so we have shared your feedback with our team to ensure this does not happen again. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Used to be nice Stayed at this hotel many times in the past and usually service and rooms are great but this last stay was horrible first the gap under the door allowed so much cold air into the room that I had to put a towel at the bottom of the door. Secondly the linens were dirty, and last the hotel is trying to charge my card a fee for smoking. I dont even smoke and like I said they need to fix the doors because along with the cold air came the smell of smoke from people who stand outside their doors and smoke in the ope... read more
Business response:
Thank you for being our guest again, but we are so sorry for the difficulties you experienced this time. This is certainly not the type of service our hotel is known for, and we extend our sincerest apologies. We take comments like yours very seriously, so we are looking into where we went wrong and making changes to our processes to better serve our guests. We encourage you to try us again in the near future. We are confident you will enjoy a better stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Springdale - I-275
How is Extended Stay America - Cincinnati - Springdale - I-275 rated?
Extended Stay America - Cincinnati - Springdale - I-275 has a 3.2 star rating with 1,675 reviews.
When is Extended Stay America - Cincinnati - Springdale - I-275 open?
Extended Stay America - Cincinnati - Springdale - I-275 is open now. It will close tomorrow at 12:00 a.m.