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Extended Stay America - Cincinnati - Springdale - I-275
- Hotels
- Springdale, OH
About this business
Location details
320 Glensprings Dr., Springdale, OH, 45246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
bad area dirty room stinky
Business response:
John, it is very disappointing to know we failed to deliver you a stay that could meet your expectations. Our first preference is to ensure a spotless accommodation for every guest, but we are extremely sorry we fell short in doing so while you were here. Your concerns have been shared with our Housekeeping team in an effort to improve our service moving forward. Please consider giving us one more chance so we can redeem ourselves. Sincerely, General Manager
not what I expected - wont stay here again. Noisy, dirty, smell like smoke
Business response:
Thank you for your stay with us and for providing your feedback. We are pleased to know our location was perfect for your needs while visiting the Cincinnati area. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we understand why you may have found our amenities to be a bit different than traditional hotels. Regardless of the length of stay, our goal is to provide a clean, comfortable and well m... read more
ths room smelled like stale smoke and bed clothes were very dated, almost dirty looking....Front desk staff was fantastic....very friendly and helpful on things to do around the area
Business response:
Colleena, thank you for your candid review. Although you liked the service provided by our front desk associate, we apologize for the cleanliness issue you experienced here and regret the inconvenience it caused. I have shared your feedback with my housekeeping team and will use it as a training tool to improve our performance moving forward. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
Poor The Room had an odor. Bed was hard, pillows very thin. Very noisy next to Interstate. Would have had to pay extra for any amenities. Breakfast would have been a pre-packaged muffin.
Business response:
Michael, it is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, General Manager
Dirty room with unchanged sheets!!! Disgusting!!! I was given a room that had not been thoroughly cleaned! The sheets had not been changed. I found strands of straight blonde hair on the sheets when I pulled the cover back (I have black curly hair) and the bathroom sink had crusted traces of toothpaste around the faucet and in the sink. I went back down to request a new room and the new room I was given smelled like old cigar smoke and mildew. So I asked if I could keep the original room and have housekeeping actually come c... read more
Business response:
Thank you for your feedback. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We invite you to come back and validate the changes we will be implementing and to experience the stay you expect and deserve. Sincerely, General Manager
Never again The first room wasn't ready. They gave us a room thay smelled like a wet dog. We were there at 2:35 pm. Check in was at 3pm. Had to wait til 3:34 to get room that wasn't ready. They moved us to another dirty room. It smelled like smoke and it was non smoking. Not just any smoke but marijuana. The bathroom smelled like pre. Our fitted sheet had fresh lipstick on it. Very bad hotel.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Bad for the brand. This is the only negative stay I've had at any extended stay hotel, to the point where I will go out of my way sometimes to stay at the chain. So perhaps we just got a bad room. Pretty gross bathroom, the pattern on the bathtub is easy to hide or not see dirt so the pubic hairs must have been overlooked. The room other than that was very clean. The office staff was really friendly. We had a problem with our tv not turning on and they fixed it quickly. The biggest problem was the a/c unit was only sort of w... read more
Business response:
David, thank you for bringing these issues to our attention. We sincerely apologize for the Cleanliness and Maintenance issues you experienced during your stay. Please know that your feedback will be used to improve our service delivery and prevent these things from happening in the future. We are really sorry for your experience and hope we resolved the issues to your satisfaction while you were here. Please consider us again the next time you are in this area. Sincerely, General Manager
A disappointment I understand that arriving late for my reservation on a busy Saturday night, I don't always get a prime room, but this was about the worst chain-hotel room I have ever stayed in. The tree shaded property was initially inviting, but the men sitting on the curbs around the perimeter watching my arrival made this solo woman traveler a bit uncomfortable. Despite the notices about the property being non-smoking, the litter of cigarette butts everywhere seemed that the rule wasn't taken seriously. Though my room d... read more
Business response:
Valerie, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager
Won't stay again! Not a good experience! Room was dirty...tub was so nasty we wouldn't use it!! Tried to contact the front desk numerous times and no-one answered.
Business response:
Kimberly, thank you for choosing our hotel. We apologize for the service and cleanliness issues you encountered during your visit, and that we didn't promptly respond to correct it. We take the cleanliness of our rooms very seriously and what you encountered is not a normal occurrence at our hotel. Your feedback has been shared with our Housekeeping team, and steps are being taken to ensure that this does not happen again. We hold ourselves to extremely high standards and should you stay with us again, we believe you'll see ... read more
Frequently asked questions about Extended Stay America - Cincinnati - Springdale - I-275
How is Extended Stay America - Cincinnati - Springdale - I-275 rated?
Extended Stay America - Cincinnati - Springdale - I-275 has a 3.2 star rating with 1,675 reviews.
When is Extended Stay America - Cincinnati - Springdale - I-275 open?
Extended Stay America - Cincinnati - Springdale - I-275 is open now. It will close tomorrow at 12:00 a.m.