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Extended Stay America - Cincinnati - Springdale - I-275
- Hotels
- Springdale, OH
About this business
Location details
320 Glensprings Dr., Springdale, OH, 45246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very disappointed. Motel 6 grade but cost a lot more.
Business response:
Paddy, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Bad plumbing water did drain in shower. Night staff she was kind & courteous
Business response:
Thanks for choosing us. We offer our sincere apologies for the maintenance issue. We consider your feedback very important, and thus it has been shared with the concerned team, and we will take the appropriate steps to prevent this issue from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Business response:
Dave, it is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, we are extremely sorry we miserably failed in your case. Please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
There was an odor. Like moldy. Said continental breakfast. Was nothing like that. People hanging out outside parking lot.
Business response:
Shannon, thank you for reviewing our hotel. We apologize for the odor you experienced in your room and for not meeting your expectations with our grab-and-go breakfast. Please be assured that we have discussed your feedback with our housekeeping team to be more diligent with our efforts moving forward.We will also share your feedback with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. We hope this unfortunate situation will not... read more
The hotel is okay, but the expedia...We drive 8 hours to Cincinnati and we are told that we can't check in for the room we reserved before because expedia did't give hotel information when we arrived at midnight. We have faced twice this kind of problem in one month.
Ridiculous late check in procedure We traveled all night from Iceland and arrived at this hotel at 1am to check into our hotel. The office was empty. We used the phone they had outside and dialed the extension to reach someone for late check ins like it said... no one answered. We called 3 times and called the main hotel. We weren't able to check into our hotel and ended up driving 30+ minutes to another hotel after having traveling all night. We were extremely disappointed.
Business response:
We are sorry you had an unfavorable experience at our hotel. Please accept our sincerest apologies for the issue you encountered upon arrival. Although we provide thorough training for all associates, we will redouble our efforts so that no future guests encounter a similar issue. We understand the frustration and truly appreciate your patience. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
This is the worst hotel I have ever stayed in! The first room they put us in hadn't been cleaned and the TV didn't work at all. I went back to complain and they moved us to a different room. The keys to that room didn't work on three different occasions throughout our two night stay! We packed up our belongings into the car after the first night and thank goodness we did because a cleaner or someone came in while we were out for the day! We were completely uncomfortable staying there and I would never recommend this place to... read more
Business response:
We are sorry for the cleanliness issue you experienced in your rooms and regret the inconvenience it caused. Please rest assured that your comments have been shared with the housekeeping and maintenance team in an effort to improve our service moving forward so that our future guests never encounter a similar issue. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
The online pictures of this hotel are FALSE representation. This place was dirty and rundown. The front desk lady was "busy" with a personal conversation on her cell phone when we checked in. We asked for a first floor non smoking room as I just had a hip replacement. We got a 3rd floor room far from the outdoor filthy elevator that reeked on smoke. It was also very noisy - people partying and playing loud music both nights we were there. No one at all was at the front desk when he wanted to check out. We just left.
Business response:
Dave, thank you for staying at our hotel and for letting us know about your experience. We truly care about delivering excellent service to all of our guests, and we are sorry for the issues you encountered. Your feedback has been shared with every department involved. We are working hard to deliver the type of hospitality that you should always expect from us, and we truly hope you will consider giving us another chance on your next trip to the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Springdale - I-275
How is Extended Stay America - Cincinnati - Springdale - I-275 rated?
Extended Stay America - Cincinnati - Springdale - I-275 has a 3.2 star rating with 1,704 reviews.
When is Extended Stay America - Cincinnati - Springdale - I-275 open?
Extended Stay America - Cincinnati - Springdale - I-275 is open now. It will close tomorrow at 12:00 a.m.