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Extended Stay America - Cincinnati - Springdale - I-275
- Hotels
- Springdale, OH
About this business
Location details
320 Glensprings Dr., Springdale, OH, 45246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disgusting Most disgusting hotel room I’ve ever had the displeasure of being in.
Business response:
Jon, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We are working with our housekeeping department to tighten procedures to make sure that we deliver a superb stay every time. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Double charged for the room I had already paid via Hotels.com before we got there. They asked my credit card just security (as often the case) but they re-charged the total amount for the room a second time. They credited it a few days later when I realized the mistake but because of a change in the exchange rate US-CAN$ i ended up paying an extra 40$. When I called the hotel they told me that it wasn’t their problem and I had to solve it with my credit card company. I insisted that it was their mistake in the first place to... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We are sorry for the issues you had with your bill and the inconvenience it caused. We want all of our guests to have a comfortable and stress-free stay, and we apologize for the mix up. Our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. We hope the positive aspects of your visit will encourage you to choose us again in the future. Hotel Management
Theft at its highest order. The problem was two days after I got home to Florida. They charged me 924.38 after I had prepaid 257.47 for the three days I and my fiance stayed. So far this issue has not been resolved. Run Run far away from all Extended Stay Americas.
Business response:
Thank you for being our guest and for taking the time to leave feedback. We are sorry for the issues you had with your bill and the inconvenience it caused. We want all of our guests to have a comfortable and stress-free stay, and we apologize for the mix up. We did issue a refund for the nights that were canceled during check out. Depending on your banking institution, this may take anywhere from 3-7 days. We apologize for the inconvenience, and if you are still in doubt, please contact our General Manager directly to discu... read more
Checked in late due to flight and was given a key to a room that was already occupied. When the door opened you could smell marijuana (and of course scared the heck out of the couple there). A few shady characters outside of their rooms at nearly 1am. Did not feel comfortable with that. The hotel was booked up. I was told that I could be given a refund. Yeah, I want a hotel room not a refund to go search for another hotel at midnight. Lucky one room was found. It too smelled a little like marijuana. It was late and I wanted ... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future. Hotel Management
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
super not good my friend and I were traveling, we booked this hotel a week in advance. after driving all night we finally arrived to check in, and the man working at the office said “rooms are all full” so I said “oh sorry I forgot to tell you we had a reservation, made it like a week ago” and he informed me that all of the rooms were dirty. It was 3 am, and our plan had been to stay at this hotel, so I was furious. Asking him what he reccomeneded he replied “well if you want a clean room it isn’t gonna be here, i would go s... read more
Business response:
Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Hotel Management
room had other people's dirty clothes in it. my socks were brown from the dirty floor. other people's trash was in the fridge.
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Neglected customer I booked a room for 2 nights for my birthday thinking I would have a relaxing weekend however I was put in a room that smelled like mildew due to the ac leakage that caused wet carpet. I was told by the front desk that they were booked and no other rooms were available to move to. I was upset but understood business needs. However what really made me irate is when I pulled back my sheets to sleep, and the sheets were full of nasty stains. There was a bed pad placed on top of the sheets to cover the stains!... read more
Business response:
Thank you for bringing this to our attention. We take matters such as this very seriously. As a result, please allow us some time to look into this matter further so that we can properly address your concerns. Hotel Management
Business response:
Gary, thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Springdale - I-275
How is Extended Stay America - Cincinnati - Springdale - I-275 rated?
Extended Stay America - Cincinnati - Springdale - I-275 has a 3.2 star rating with 1,675 reviews.
When is Extended Stay America - Cincinnati - Springdale - I-275 open?
Extended Stay America - Cincinnati - Springdale - I-275 is open now. It will close tomorrow at 12:00 a.m.