Extended Stay America - Clearwater - Carillon Park

Business response:

Dear Guest, Thank you for sharing your experience. We sincerely apologize for the condition of the flooring and the absence of essential items during your visit. This does not reflect the high standards we aim to maintain, and we understand how inconvenient this must have been. Your feedback is being carefully reviewed with our team to ensure greater attention to detail in room readiness. We are committed to delivering a more seamless and pleasant environment for all our guests. We appreciate you for bringing this to our att... read more

Business response:

Dear Guest, Thank you for sharing your thoughts. We’re sorry that your stay did not meet your expectations regarding value at Extended Stay America. We are continuously working to offer improved amenities and competitive rates that truly reflect our commitment to quality. Your feedback is invaluable as it helps shape our efforts towards excellence. We hope you will consider returning, giving us another opportunity to provide you with a more satisfying experience.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by your key card and the cleanliness of your room. We understand how disruptive it must have been to visit the front office multiple times, and we regret that your room did not meet your expectations. Your comments are valuable to us, and we are addressing both the key card issue and enhancing our cleaning procedures. We look forward to welcoming you back for a more seamless and enjoyable stay in the future.Sincerely,Hotel Ma... read more

Business response:

Dear Guest, Thank you for sharing your thoughts. We’re sorry that the breakfast options didn’t meet your expectations. We are committed to considering your feedback as we continuously strive to improve our offerings.We appreciate your input and hope to have another opportunity to welcome you back and provide you with a more favorable experience. Sincerely, Hotel Management 

Business response:

Dear Guest, We appreciate you sharing your experience. While we’re glad you enjoyed our spacious and pet-friendly accommodations, we regret that the overall environment and certain policies were not what you expected. Guest safety and cleanliness are top priorities, and we take concerns like yours seriously. Your comments will be shared with our team as we work to uphold our standards and prevent such lapses from repeating. We understand how important it is to feel at ease, especially when traveling with pets, and we hope fo... read more

Business response:

Dear Guest, Thank you for choosing Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon. Sincerely, Hotel Management