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Extended Stay America - Clearwater - Carillon Park
- Hotels
- Clearwater, FL
About this business
Location details
2311 Ulmerton Rd., Clearwater, FL, 33762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
1st room has bugs everywhere! Serving room stinky and not clean
Business response:
Dear Xavier, Please accept our apologies for your unpleasant experience. We want to reassure you we do everything possible to discourage the entrance of outside insects. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to prevent any future issues. Additionally, the cleanliness concerns you outlined will surely be intimated to our housekeeping team to ensure a well-kept and welcoming environment is delivered to our valued guests. We hope you will give us a second ch... read more
Nice staff and right near the airport
Happy new year 2025 served its purpose Stepped in dog poo on the way to the room. No remote control had to do it the old fashioned way for the tv. Bed was comfortable
Business response:
Dear Gloria, Thank you for choosing Extended Stay America. We are pleased to know that you found the bed comfortable. We sincerely apologize for the inconvenience you experienced and appreciate you bringing them to our attention. We are committed to enhancing our services to ensure a more enjoyable stay for all our guests. We look forward to welcoming you back for a better experience in the future.Sincerely,Hotel Management
Friendly but run down. The property is pretty run down. The appliances were old, rusted and counter tops chipped. The bathroom was clean but in desperate need of updating. The caulk in the tub looked moldy. We were on a ground floor and it didn't feel safe. The office was disgusting and based on the appearance of the office, I would have canceled the reservation had the woman at the desk not been so friendly and accommodating when we arrived early.
Business response:
Dear Cathleen, Thank you for taking the time to review your stay. We sincerely apologize for the concerns you raised regarding the condition of the property and your overall experience. We understand how disappointing it must have been to encounter outdated appliances, and we regret that the bathroom and office did not meet your expectations. Safety and cleanliness are top priorities, and we are truly sorry that you felt uncomfortable. We appreciate your kind words about our front desk team, and we will review the issues you... read more
Frequently asked questions about Extended Stay America - Clearwater - Carillon Park
How is Extended Stay America - Clearwater - Carillon Park rated?
Extended Stay America - Clearwater - Carillon Park has a 4.2 star rating with 1,265 reviews.
When is Extended Stay America - Clearwater - Carillon Park open?
Extended Stay America - Clearwater - Carillon Park is open now. It will close tomorrow at 12:00 a.m.