Extended Stay America - Clearwater - Carillon Park

Business response:

Dear Albert, thank you for being our guest. We are delighted that our service and accommodations exceeded your expectations. We hope your great experience will bring you back to enjoy more of what we offer. Thank you again for choosing Extended Stay America.Sincerely,Hotel Management 

Business response:

Dear Liran, Thank you for staying with us and for taking the time to post a review. We're sorry our hotel did not meet your expectations. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again! Sincerely,Hotel Management 

Business response:

Dear Coretta, thank you for selecting Extended Stay America for your recent accommodation and for posting your review. We are glad you enjoyed your overall stay; however, we apologize for not meeting all of your expectations. We keep the dishware and other in-room amenities at our front desk to ensure cleanliness for every guest, and our team is happy to deliver them to the guest's suite. We regret we could not resolve your issue while you were still with us, and we're sorry we did not communicate our service and amenities w... read more

Business response:

Dear Gina, thank you for choosing to stay with us and sharing your review. We apologize for the cleanliness issue; our Housekeeping team usually does a great job maintaining a clean and fresh room for every guest. Regrettably, this was overlooked during your stay. We also apologize for the noise from other guests, which deprived your goodnight's sleep. Furthermore, we have strict policies prohibiting smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. We value our gu... read more

Business response:

Dear Jacki, thank you for posting such kind comments about our hotel, especially our staff. We make every effort to provide service above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management 

Business response:

Dear Lissa, we appreciate you being our guest and sharing your observations. We are glad your stay with us was enjoyable on many levels, but we are sorry you felt our property needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. We are a non-smoking hotel, yet we do provide designated smoking areas for guests outside the building. Your feedback is important to us as we make every effort to accommodate the needs of all our ... read more